Mbali Nhatsaye
Middelburg
Summary
To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.
Results-driven Store Manager with expertise in customer relations, team supervision, and financial management. Proven ability to enhance store operations and drive sales through effective communication and problem-solving.
Overview
6
6
years of professional experience
Work History
Store Manager
Ackermans
Pretoria
05.2022 - Current
- Currently working here
- Managed daily store operations and ensured compliance with company policies.
- Developed schedules for team members to ensure adequate coverage during peak hours.
- Implemented visual merchandising strategies to enhance store presentation and appeal.
- Resolved customer complaints effectively, fostering a positive shopping experience.
- Coordinated promotional events to drive foot traffic and increase sales opportunities.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Created weekly work schedules for store personnel.
- Updated and maintained store signage and displays.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Ensured compliance with safety regulations and company policies.
- Performed regular price checks to ensure competitive pricing.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Trainee Manager
Ackermans
Pretoria
10.2021 - 04.2022
- Introduction to company
- Assisted customers with product inquiries and purchase decisions.
- Maintained cleanliness and organization of store displays and merchandise.
- Stocked shelves and ensured product availability for customers.
- Operated cash register and processed transactions efficiently.
- Participated in store promotions to enhance customer engagement.
- Engaged in training sessions to improve product knowledge and service skills.
- Worked alongside senior team members to learn related job tasks and roles.
- Attended training sessions and meetings to learn new information and develop personal skills.
- Provided support to existing staff on various tasks and duties.
- Maintained positive working relationship with fellow staff and management.
- Provided leadership during times of organizational change or crisis situations.
Supervisor
Choice clothing
Phola
07.2019 - 09.2021
- Responsible for all store KPIS
- Supervised daily operations to ensure efficient workflow and customer service.
- Managed inventory levels and coordinated restocking of merchandise on the sales floor.
- Resolved customer inquiries and complaints with effective communication skills.
- Implemented visual merchandising strategies to enhance product presentation in-store.
- Monitored employee productivity to provide constructive feedback and coaching.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Developed strategies to improve team performance and productivity.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
Education
Grade 12 -
Sozama secondary school
Skills
- Computer literate
- Time Management
- Customer Oriented
- Team player
- Personnel development
- Training and mentoring
- Financial operations management
- Loss prevention
- Delegating work
- Sales strategies
- Leading staff meetings
- Customer relations
- Reliable
- Store displays
- Good communication skill
- Problems solving
- Creative
- Critical Thinking
- Cash handling
- Team supervision
- Customer relationship management
- Staff training
- Leadership development
- Effective communication
- Problem solving
- Strategic planning
- POS systems
- Team building and leadership
- Store opening and closing
- Verbal and written communication
- Staff management
- Product merchandising
- Team motivation
- Friendly and positive
- Talent recruitment
- Store operations
Languages
- English
- Isizulu
- Isiswati
- Sepedi
- Setswana
- Tsonga
References
- Tebogo Madihlaba, Area Manager, Ackermans, TebogoMadihlaba@ack.co.za, +27 82 610 2425
- Petronela Mashapa, Store Manager, Choice Clothing, Masedimash@gmail.com, +27 71 323 8816
- Sbusiso Mnisi, Trainee Manager, Ackermans, Sbusisimnisi@gmail.com, +27 73 050 8485
Hobbies and Interests
- I am interested in working in a public space.
- Making sure that people are safe on the roads.
- Providing protection to the community and road awareness.
Personal Information
Nationality: South African
Additional Information - Drivers License
C1
Timeline
Store Manager
Ackermans
05.2022 - Current
Trainee Manager
Ackermans
10.2021 - 04.2022
Supervisor
Choice clothing
07.2019 - 09.2021
Grade 12 -
Sozama secondary school