Mbali Mbatha
Customer Service Agent
29th Malvern Johannesburg
Summary
Driven Customer Service Agent with a proven track record at CCI South Africa, adept in handling high-volume customer inquiries with a positive and empathetic approach. Excelled in fostering customer loyalty through exceptional service and professionalism. Skilled in documentation and correspondence, ensuring customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Outworx Call Centre
Durban, South Africa
02.2023 - 05.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Sales Consultant
Spitz AVI
Durban, South Africa
05.2019 - 01.2023
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Customer Service Agent
CCI South Africa
Durban, South Africa
09.2018 - 05.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Education
Accounting, Business Studies, Economics
Impoqabulungu High
Durban, MandeniSkills
Exemplary work ethic
Empathetic and genuine
Documentation and reporting
Correspondence composition
Timeline
Customer Service Representative
Outworx Call Centre
02.2023 - 05.2024
Sales Consultant
Spitz AVI
05.2019 - 01.2023
Customer Service Agent
CCI South Africa
09.2018 - 05.2019
Accounting, Business Studies, Economics
Impoqabulungu High