Cerishna Rooks
Customer Service Agent
Cape Town
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certificate
2
2
Languages
Work History
Customer Service Representative
RCS
Cape Town
06.2016 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Processed customer adjustments to maintain financial accounts.
- Collected and analyzed customer information to prepare product or service reports.
- Responded to customer requests for products, services and company information.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
- Admin duties (sending letters, balance reversals, account adjustments and communication with customers via email)
Line Packer
Rhodes Food Group
Wellington
03.2016 - 05.2016
- Decontaminated work areas using sprayers to apply cleaning and disinfecting solutions.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Determined and resolved equipment problems through troubleshooting.
- Quickly and properly wrapped and boxed and items, maintaining uniformity to meet fulfillment targets.
- Completed daily orders with expert picking and packing of shipments.
- Wrapped and packed perishable food in boxes based on quality and quantity.
- Protected materials for transport by correctly packaging products in boxes and crates.
Education
GED -
Wellington High School
Wellington,South Africa 01.2011 - 11.2015
Skills
Microsoft Office Suite proficiency
Certification
120 HR TEFL Certificate
Interests & Activities
- Music &Singing
- Run my own YouTube Channel where I upload song covers. I enjoy doing this because it has helped me with my self-confidence and also allows me to showcase one of my talents.
Timeline
120 HR TEFL Certificate
06-2022
Customer Service Representative
RCS
06.2016 - Current
Line Packer
Rhodes Food Group
03.2016 - 05.2016
GED -
Wellington High School
01.2011 - 11.2015
Similar Profiles
Victor Tamayo IIIVictor Tamayo III
Superintendent at RCSSuperintendent at RCS
Dylan WilsonDylan Wilson
Floor Maintenance Technician at RCSFloor Maintenance Technician at RCS
Robin GordonRobin Gordon
National Fraud Operations Manager at RCSNational Fraud Operations Manager at RCS
Wiedaad SamaaiWiedaad Samaai
Product Consultant at SamsungProduct Consultant at Samsung
Andre van den bergAndre van den berg
Regional Head of Asset Excellence Standardization at MaerskRegional Head of Asset Excellence Standardization at Maersk