NONHLANHLA MATILDA MBELE
SPECIALIST DEBT COLLECTOR AND CALL CENTRE AGENT
Ekurhuleni
Summary
Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail.
Overview
10
10
years of professional experience
Work History
Debt Collector
Bham and Dahya Attorneys
01.2015 - Current
- Worked in call centre environment handling manual and automatically dialed outbound calls.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Maintained consistently high success rate of collecting on overdue accounts.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Debt Collector
Hammond Pole Attorneys
01.2023 - 06.2023
- Collected on delinquent accounts to reduce overdue balances.
- Enhanced client relationships by providing regular updates on account status and diligently adhering to communication guidelines.
- Identified and contacted customers with overdue accounts to address payment status.
- Improved debt recovery rates by implementing effective negotiation strategies and maintaining professionalism in challenging situations.
Education
Higher Certificate - Law
UNISA
National Senior Certificate - undefined
Hulwazi Secondary School
Skills
- Analytical skills
- Problem-solving skills
- Client interaction
- Client retention
- Pro-active
- Decisive
- Research skills
- Call centre experience
- Account management
- Goal-oriented mindset
- Negotiation
Timeline
Debt Collector
Hammond Pole Attorneys
01.2023 - 06.2023
Debt Collector
Bham and Dahya Attorneys
01.2015 - Current
National Senior Certificate - undefined
Hulwazi Secondary School
Higher Certificate - Law
UNISA
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