Siyavuya Siyata
Debt Collector
Midrand
Summary
Proven track record in debt collection and account management, demonstrated at Credit Solution Service. Excelled in negotiation and client-centric approaches, achieving high collection rates. Leveraged call center experience and resilience to exceed performance goals, enhancing client relations and financial outcomes.
Overview
11
11
years of professional experience
Work History
Debt Collector
Credit Solution Service
06.2023 - Current
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Maintained consistently high success rate of collecting on overdue accounts.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Identified and contacted customers with overdue accounts to address payment status.
- Collaborated with other departments to verify customer compliance with payment plans.
Credit Controller
Cellc Ltd.Pty
10.2017 - 10.2020
- Collaborated with other departments to resolve billing errors, ensuring timely payment from clients.
- Reached out to customers to check on payments and convey options.
- Obtained payments and entered details into system.
- Reviewed customer accounts for compliance with repayment obligations.
- Increased collection rates through proactive account management and regular follow-ups with clients.
Debt Collector Agent
African Bank
06.2013 - 10.2017
- Exceeded performance goals through proactive outreach efforts and exceptional negotiation skills in securing repayment agreements.
- Utilized persuasive communication skills for successful settlement negotiations, minimizing the need for costly legal proceedings.
- Demonstrated adaptability by working effectively under pressure while managing a large portfolio of delinquent accounts.
- Enhanced debt recovery rates through the use of advanced collection software, streamlining procedures and improving overall efficiency.
- Enhanced client relations, resolving disputes and clarifying billing issues to ensure timely payments.
Education
Certificate -
ALX Academy
Online 04.2001 -
Certificate -
South African Qualifications Authority
Bank Learnership 04.2001 -
Skills
Call center experience
Account Management
Goal-oriented mindset
Negotiation
Telephony
Reporting
Call Logging
Analytical Skills
Stress Tolerance
Resilience
Client Centric
Accomplishments
- Developed inventory tracking spreadsheets using Microsoft Excel.
- Exceeded overdue payment targets with strategic follow-up procedures, boosting the organization’s financial health.
- Utilized advanced negotiation techniques and CRM system to retrieve 85% of outstanding debts over 12 months.
- Reduced accounts receivable aging by 75% through effective collection strategies, improving cash flow and minimizing bad debt.
- Negotiated and implemented payment plans for three delinquent accounts, resulting in a 50% increase in on-time payments and reduced credit risk.
- Achieved a 60% reduction in aged debt, enhancing working capital and financial stability with efficient collection strategies.
- Reduced average call handling time by 20% with code dialing, improving efficiency and customer satisfaction using advanced telecommunication software over six months.
- Processed over 150 customer inquiries daily, utilizing call logging systems to document interactions and resolutions accurately, reducing repeat call volume by 25% within six months.
Timeline
Debt Collector
Credit Solution Service
06.2023 - Current
Credit Controller
Cellc Ltd.Pty
10.2017 - 10.2020
Debt Collector Agent
African Bank
06.2013 - 10.2017
Certificate -
ALX Academy
04.2001 -
Certificate -
South African Qualifications Authority
04.2001 -
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