MBALENHLE MBONGWE
23 Stegman Randgate Randfontein
Summary
Results-driven Specialist Banker with a solid Information Technology background. Expertise in client relationship management, problem-solving, and delivering innovative banking solutions. Skilled in analysing trends, resolving complex queries, and optimising processes to enhance efficiency and customer experience.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Specialist Banker
Discovery Bank
10.2023 - Current
- Manage escalations and resolve client queries
- Core Home Loans team member
- Analyse trends and report insights
Servicing Consultant
Discovery Bank
09.2022 - 10.2023
- Delivered end-to-end client support
- Maintained product knowledge
- Exceeded performance targets
Pre-Sales Consultant / RFS Architect
T-Systems SA
01.2011 - 01.2019
- Designed business solutions
- Coordinated stakeholders
- Supported pricing and contracts
Education
Postgraduate Diploma -
Regenesys
01-2019
Bachelor of Business Administration -
CIDA
01-2010
A+ and N+ -
CIDA ICT Academy
01-2010
Skills
- Discovery Service Client (SP)
- Innovation & Continuous Improvement
- Relationship Management
- Communication
- Compliance & Risk Awareness
- Microsoft Office
Websites, Portfolios and Profiles
linkedin.com/in/mbalenhle-mbongwe
References
- Oratile Modise, +27 84 036 5249
- Ulric De Klerk, +27 61 999 8642
Certification
Postgraduate Diploma – Regenesys (2019)
Bachelor of Business Administration – CIDA (2010)
A+ and N+ – CIDA ICT Academy (2010)
Timeline
Specialist Banker
Discovery Bank
10.2023 - Current
Servicing Consultant
Discovery Bank
09.2022 - 10.2023
Pre-Sales Consultant / RFS Architect
T-Systems SA
01.2011 - 01.2019
Postgraduate Diploma -
Regenesys
Bachelor of Business Administration -
CIDA
A+ and N+ -
CIDA ICT Academy