Summary
Overview
Work History
Education
Skills
Timeline
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Goitseone Ditlopo

Specialist Banker
Johannesburg

Summary

I am driven, adaptable, reliable, and committed to excellence. With a strong foundation in customer service, I consistently create positive experiences that foster client trust and satisfaction. I thrive in collaborative environments, actively contributing to shared goals while establishing constructive and effective working relationships.

My analytical mindset allows me to evaluate data with precision and develop strategic solutions that align with both business objectives and regulatory standards. I am a proactive leader who willingly takes on responsibilities and drives tasks forward, always eager to advocate for change initiatives and support management plans.

Passionate about personal development, I actively seek learning opportunities that fuel my growth and enhance my ability to contribute meaningfully. My self-motivation, strong work ethic, and dedication to achievement have shaped a career built on integrity, progress, and impactful service.

Overview

8
8
years of professional experience
2018
2018
years of post-secondary education

Work History

Specialist Banker

Discovery Bank
11.2024 - Current
  • Assisted customers in navigating online banking platforms, enhancing user experience and promoting digital adoption.
  • Assisted customers with banking products and maximizing account benefits.
  • Assisted with service escalations.
  • Provided financial education to clients, empowering them to make informed decisions about their finances.
  • Streamlined account opening processes for new clients, fostering a positive first impression of the bank''s services.
  • Promoted teamwork among colleagues through effective communication and collaboration skills leading to higher workplace morale.
  • Supported branch sales initiatives by cross-selling relevant banking products to existing customers.
  • Resolved complex customer issues, maintaining professionalism and composure under pressure.
  • Assisted customers with banking needs and inquiries.

Discovery Banker

Discovery Bank
01.2023 - 11.2024
  • Organized, detail-oriented, and possessing a strong work ethic.
  • Delivered services to customers within specific timeframes.
  • Applied effective time management techniques to meet tight deadlines.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology, products, and software applications.
  • Working within a fast-paced environment.
  • Learning to work in alignment with company values.
  • Develop and implement solutions to complex problems.

Field Research Intern

Social Surveys Africa
09.2021 - 02.2022
  • Assessment of learners
  • Data capturing
  • Field work
  • Data capturing & analysis
  • Translation
  • Quality Control
  • Team logistics and management

Educator Assistant

12.2020 - 03.2021
  • Educator administration support
  • Facilitating and supervision of learners
  • Classroom management

Graduate Trainee (Ore Beneficiation)

Hernic Ferrochrome
01.2018 - 01.2020
  • Sampling, sample analyses, and reporting.
  • Plant and control room operation.
  • Plant and equipment performance analyses and reporting.
  • Shutdown planning and coordination.
  • Plant projects planning and progress evaluation.
  • Conducted plant water reticulation system and spiral plant upgrade projects.
  • Foreman SHEQ compliance monitoring
  • Plant safety compliance monitoring.


Education

Bachelor of Science in Engineering - Metallurgy and Materials Engineering

University of Witwatersrand

Bachelor of Science - undefined

University of Witwatersrand

Grade 12 - undefined

Eagle Christian College

Skills

  • Skilled in Microsoft Office tools
  • Critical analysis
  • Effective task prioritization
  • Branch management
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Proficient in managing multiple tasks
  • Professional ethics
  • Expertise in product features and benefits
  • Adaptability and flexibility
  • Verbal and written communication

Timeline

Specialist Banker

Discovery Bank
11.2024 - Current

Discovery Banker

Discovery Bank
01.2023 - 11.2024

Field Research Intern

Social Surveys Africa
09.2021 - 02.2022

Educator Assistant

12.2020 - 03.2021

Graduate Trainee (Ore Beneficiation)

Hernic Ferrochrome
01.2018 - 01.2020

Bachelor of Science - undefined

University of Witwatersrand

Grade 12 - undefined

Eagle Christian College

Bachelor of Science in Engineering - Metallurgy and Materials Engineering

University of Witwatersrand
Goitseone DitlopoSpecialist Banker