Summary
Overview
Work History
Education
Skills
References
Place of tertiary education and dates
Qualification degree, diploma
Years of Experience
Additional Information
Interests
Timeline
Generic
Noxolo Precious Malinga

Noxolo Precious Malinga

Relationship Analyst
Johannesburg

Summary

Experienced banker skilled in establishing new customer accounts, upholding security measures, and facilitating audit processes. Strong organizational abilities, adept at fostering relationships, and proficient in documentation management. Ready to leverage 8 years of industry expertise for a dynamic role with opportunities for growth and progression.

Overview

8
8
years of professional experience
2
2
years of post-secondary education
3
3
Languages

Work History

Wealth Support Banker

First National Bank
  • To provide advice, support and/or sales through excellent service and solutions delivery and product knowledge to ensure an excellent banking experience for customers.
  • Act responsibly with work related resources to contribute to cost containment
  • Continuously assess own performance, seek timely and clear feedback and request training where appropriate
  • Assist with profit growth for the business through sales and acquisition of new clients
  • Support sales through analysis of client portfolio and proactive client engagement
  • Understand and proactively engage to optimize client in terms of benefits, fees, returns and so forth
  • Identify sales opportunities and ensure effective management of the leads pipeline
  • Report on transactional and process activities within set guidelines to provide timely information for decision making
  • Comply with relevant statutory, legislative, policy and governance requirements
  • Provide an efficient administration service through careful and timeous planning, reporting, and updating of all relevant information
  • Address customer needs to meet or exceed customer expectations and to ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base
  • Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service
  • Achieve expected financial targets and uphold associated service levels

Relationship Analyst

06.2022 - Current
  • Year on year revenue growth versus budget for team portfolio.
  • Achieving the delivery of exceptional consumer experience against the Balanced Scorecard standards.
  • Manage the growth of active customer Account Base to increase client base.
  • Maximize Business Portfolio cross sell opportunities and strengthen client relationships.
  • Convert identified leads into successful sales. Achieve individual targets as set according to appropriate business area or sales plan.
  • Comply with governance in terms of legislative and audit requirements.
  • Manage the % of facility documents outstanding more than 60 days after renewal as measured by Collateral team per BS Team / region based on facilities approved and documents submitted.
  • Ensure effective Data Management by ensuring expired limits are attended to against set target. Prepare credit proposals for review by the Credit Product House.
  • Compliance with procedures and processes contained in the Golden Rules.
  • Manage own development to increase own competencies.
  • Excellent communication and interpersonal skills
  • Analytical mindset with proficiency in data analysis tools
  • Contribution of active insights to improve sales strategies, enhance customer satisfaction, and drive continuous improvement.
  • Maintain detailed records of orders to facilitate accurate tracking, generate basic statistics, and contribute to informed decision-making.
  • Proactively gather sales demand and project opportunities, collaborating with technical colleagues to devise comprehensive solutions that align with client needs.
  • Strong leadership and team management skills.

Sales and Service Consultant

First National Bank
02.2017 - 11.2020
  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.
  • Enhance the customer management relationships with clients receiving service from me and achieving the rating agreed on.
  • Ensure all communications with clients are professional and ensure customer service is provided on all interactions.
  • Participate and collaborate across the team and ensure to perform all duties for the team to strive and come with exceptional results each time.
  • Comply with governance in terms of legislative audit requirements oracle capturing providing supporting documents.

Education

Public Management and Governance

University of Johannesburg
01.2013 - 01.2015

Skills

  • Skilled in Microsoft Office tools
  • Proficient in computer applications
  • Proven sales expertise
  • Re-planning consultation and guidance

    Customer engagement

    Retail banking expertise

    Financial product sales

    Client relationship management

References

Nicole, De Kock, Training facilitator, Ndekock@fnb.co.za, 0737957559, First National Bank

Place of tertiary education and dates

University of Johannesburg 2013 to 2015

Qualification degree, diploma

Public Management and Governance

Years of Experience

6 years in Banking

Additional Information

Having worked within the industry for over 7 years, I have developed a wide range of skills that would meet and exceed the expectations for the role. My experience with First National Bank over the past eight years, particularly in client service and the business commercial area, has equipped me with valuable insights and expertise. Coupled with my qualifications and extensive experience in various capacities throughout the financial sector, I believe my education, banking prowess, and job training make me the perfect fit for this position.


I would relish the opportunity to bring this level of success to your company. f you would like to get in touch to discuss my application and arrange an interview, you can contact me via 061 191 0772 or Noxie54@gmail.com. Thank you for your consideration.

Interests

Reading books

Swimming

Hiking

Timeline

Relationship Analyst

06.2022 - Current

Sales and Service Consultant

First National Bank
02.2017 - 11.2020

Public Management and Governance

University of Johannesburg
01.2013 - 01.2015

Wealth Support Banker

First National Bank

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Noxolo Precious MalingaRelationship Analyst