Experienced with building and maintaining strong client relationships. Utilizes strategic account management techniques to maximize client satisfaction and retention. Track record of effective communication and problem-solving skills.
Hi, I’m
MATSWDISO LINDY SETHOJANA
Key Accounts Manager
Johannesburg
Summary
Overview
8
years of professional experience
Work History
CDA Solutions (Pty) Ltd
Key Accounts Manager
01.2017 - 01.2025
Job overview
- Successfully managed 7 major accounts across Client Services, Sales, and Intermediary Services departments.
- Maintained a 95% SLA compliance rate and achieved an 80% completion rate in Customer and Intermediary Services.
- Increased departmental sales performance by 10 percentage points, reaching 25% overall growth.
- Sustained a 10% DNQ (Did Not Qualify) ratio on supplied leads, ensuring efficiency in conversion.
- Enhanced lead quality by 15% through data-driven insights and reporting analysis.
- Expanded new business revenue by 7% from existing accounts.
- Collaborated with IT and Sales teams to develop applications and create visual performance reports for accounts.
Education
Tshwane South CollegeCenturion, South Africa
N6 Certificate from Business Management
12-2013
University Overview
Kwena Molapo Secondary School
Grade 12 Certificate
12-2009
University Overview
Skills
Client relationship management
Data analysis
Project management
Customer engagement
Performance reporting
Adaptive problem solving
B2B account management
Solutions-oriented mindset
Data analysis and interpretation
Timeline
Key Accounts Manager
CDA Solutions (Pty) Ltd
01.2017 - 01.2025
Tshwane South College
N6 Certificate from Business Management
Kwena Molapo Secondary School
Grade 12 Certificate
ADDITIONAL SKILLS
ADDITIONAL SKILLS
- Self-motivated, disciplined, and results-oriented
- Strong analytical thinking and sound judgement
- Excellent attention to detail and accuracy
- Ability to work independently and within a team
- Confident communicator with strong interpersonal skills