Matshidiso Gift Tsotetsi
Universal Banker Trainee
Johannesburg
Summary
Experienced Banker with over three years of experience in Banking. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Universal Banker Trainee
SBSA
Johannesburg
09.2019 - Current
- Maintained energy and enthusiasm in fast-paced environment.
- Worked with customers to understand needs and provide excellent service.
- Resolved concerns with products or services to help with retention and drive sales.
- Documented and detailed calls and complaints using call center's database.
- Detailed payment options and explain pricing
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Intern: Auditing
CGE
Johannesburg
09.2016 - 10.2018
- Identified major risk areas and gaps in internal controls, process notes and risk control matrices to plan and perform audit procedures.
- Enhanced audit controls by improving planning and testing processes.
- Completed audit papers by thoroughly documenting audit tests and findings.
- Execute work programmed with each audit project to ensure that all risks identified are mitigated.
- Evaluate results of the audit and report thereon to ensure that findings and recommendations
Bookkeeper
DSD
Johannesburg
06.2013 - 03.2016
- Posted daily receipts and payments in accordance with SLA
- Identified accounting errors when cross-referencing documents and database information.
- Reconciled and corrected issues with financial records.
- Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
- Investigated daily variances and corrected errors to resolve discrepancies.
Education
B.Tech - Auditing
Vaal University of Technology
Vanderbijlpark 02.2011 - 03.2012
National Diploma - Internal Auditing
Vaal University of Technology
Vanderbijlpark 02.2009 - 03.2011
High School Diploma -
Mpontsheng Secondary School
Katlehong 01.2008 - 01.2008
Skills
Written and Verbal Communication
Proficient in Microsoft Applications: Word, Excel, Outlook Etc
Dispute Resolution
Fraud Risk Awareness
Attention to Detail
Flexible and Adaptable
Risk Mitigation
Customer Service
Timeline
Universal Banker Trainee
SBSA
09.2019 - Current
Intern: Auditing
CGE
09.2016 - 10.2018
Bookkeeper
DSD
06.2013 - 03.2016
B.Tech - Auditing
Vaal University of Technology
02.2011 - 03.2012
National Diploma - Internal Auditing
Vaal University of Technology
02.2009 - 03.2011
High School Diploma -
Mpontsheng Secondary School
01.2008 - 01.2008