Lesedi Charity Lebatlang

Modified, opened and closed customer accounts.

• Helped customers understand and use technical tools such as mobile applications and online banking.
• Met or exceeded sales goals and promoting bank products and services.
• Helped customers understand and use mobile applications and online banking.
• Closed accounts
• Put and removed stop orders.
• Made Transfers.
• Letting clients know about the new products in the bank.

• Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
• Coached team members on effective communication techniques when dealing with difficult customers.
• Provided accurate information regarding product features, pricing.
• Loading and removing stop orders and stop payments.
• Transfers.
• Closing of Accounts.
• Receiving and handing out cards.

• Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
• Developed relationships with existing customers to encourage repeat business opportunities.
• Greeted customers and provided them with information regarding the products and services.
• Answered calls to help many customers daily managed approximately more than 30 calls daily.
• Directed clients and guests to correct departments, rooms, and staff members.

• Answered questions and fulfilled requests with friendly and knowledgeable service.
• Assisted with customer requests and answered questions to improve satisfaction.