Hi, I’m
Matome Rakabe
Summary
An enterprising Branch Manager adept at overseeing all aspects of new and existing business operations. A strategic thinker and decisive leader, passionate about customer service and surpassing expectations. An inventive problem solver proficient in defusing conflicts and fostering positive transformations.
A driven Bank Manager committed to delivering outstanding customer service and surpassing expectations. A skilled expert knowledgeable in service, sales, marketing, and credit products. Cultivates staff dedication with robust leadership and communication abilities.
Overview
19
years of professional experience
4
Languages
Work History
NEDBANK
Branch Manager
2 2014 - Current
Job overview
- Developing and coaching line reports on their current position and future positions through development plan
- Developing new relationships with external stakeholders and maintaining existing relationships with internal and external stakeholders
- Formulating marketing plan strategy through flawless execution to maximize sales opportunities and profitability of the Branch
- Monitor and control income and expenses and budget of the Branch
- Managing client service by analyzing, interpreting, recommend and implement measures to improve service delivery and understand the dynamics of conflict and demonstrate the ability to diffuse client conflict
- Managing compliance and conformance of branch process and procedures ensure adherence as per the laid down policies and procedures
- Managing and overseeing the FAIS activities relating to the rendering of any financial service.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
FNB Easy Plan Phalaborwa
Branch Manager
05.2011 - 02.2014
Job overview
- Responsible for the administration and efficient daily operation of a service branch, including operations, lending, product sales, customer service, and security and safety in accordance with the Bank's objectives
- Develops a new business of loans, accounts and funeral plans; provides a superior level of customer relations and promotes the sales and service culture through coaching, guidance and staff motivation; achieves individual and branch sales goals through new business sales, referrals and retention of account relationships
- Provides leadership, training and supervision; delegates day to day operations to the Operations Officer or other branch personnel
- Responsible for attaining established Bank and branch goals through active participation in sales management and officer call programs
- Participates in community affairs to increase the Bank's visibility and to enhance new and existing business opportunities.
ABSA Bank Giyani
ATM Custodian
07.2007 - 05.2011
Job overview
- Planning and Organizing: To effectively plan and organise Route in terms of daily, weekly and monthly activities, ensuring security policies and procedures
- Risks are complied with
- Time Management: Take responsibility to ensure operational competence to ensure tasks are completed within working hours and response time is within norms
- Correctly plan for cash per run to avoid 'out of cash' status
- Risk Control: Adhere to policy and procedures regarding handling of cash, key registers, combinations and cell phone policies
- Maintenance and Administration: Load ATM within cash limits
- Ensure correct handling procedures with regards to deposits, retained cards, ATM balancing
- Service Quality: To accept the responsibility of ATM maintenance to ensure all SLA's are met; thus ensuring client satisfaction
- To adhere to all policies and procedures to ensure tasks are executed accurately and timeously
- Sales Consultant: When he's not busy with his core function he always helps the Sales Consultants (voluntarily)
- To sell ABSA's product range, e.g
- Savings and investment to new and existing customers in the retail market through customer centricity approach
- To attract quality new business
- To deliver results and meet clients' expectations
- To pro-actively and continuously deliver service excellence.
ABSA Bank Giyani
Bulk Teller
11.2005 - 07.2007
Job overview
- To balance, control, and manage float
- To adhere all audits requirements
- To pass leads onto sales consultants.
Education
University Of South AfricaPretoria, South Africa
Bachelor Commerce in Marketing Management from Sales And Marketing Management
04.2001
Milpark EducationPolokwane, South Africa
Class of Business Certificate from STD,LTD,STI And LTI
04.2001
MoostonePolokwane
RE 1 Key Individual Certificate
04.2001
MoonstonePolokwane, South Africa
RE 5 Representative Certificate
04.2001
TVET College Phalaborwa, South Africa
National Diploma in Marketing Management from Sales And Marketing Management
04.2001
Skills
Ability to work under pressure
Staff Management
Proficient in MS Office
Cost Data Analysis
Staff Supervision
Cash handling expertise
Excellent work ethic
Financial Advising
Staff recruitment
Investment Guidance
Time management abilities
Cash Handling
Staff Development
Training and Development
Staff Recruitment and Hiring
Communication Management Professional (CMP)
Effective Communication
Multitasking
Adaptability
Relationship Management
Risk Assessment
Security and Safety Protocols
Sales management
Sales Development
Decision-Making
Business Relationship Management
Analytical Skills
Product Training
Sales Planning
Adaptability and Flexibility
Multitasking Abilities
Client Relationship Management
Team Player
Accomplishments
- FNB EasyPlan: Branch Manager of the year 2011
- FNB EasyPlan: Top Branch of the year 2011
- ABSA: Employee of the year 2010
- NEDBANK: 1st Position in Operations in Limpopo west Area 2014
- NEDBANK: 1st Position in Fraud and Losses in Limpopo and Mpumalanga region 2014
- Outstanding Performance in 2022
- Outstanding Performance in 2023
Qualifications Education
- TVET College Phalaborwa Campus, National Diploma: Marketing Management NQF Level 6 - 360 Credits (SAQA NO 90674), 2007
- Modubatse High School, Matric, 2002
- Moonstone, R.E 5, 2015
- Moonstone, R.E 1, 2016
- UNISA, BCOM in Marketing Management, 2023
- Milpark, Class of Business, 2019
Certification Training
- I Can Maxwell Leadership, Africa Leadership Certificate (9 months course), 2012
- Nedbank Ltd, Dandaro programme, 2014
Career Chronology
- NEDBANK, Modimall Branch Manager, 02/2014 - Current
- FNB Easy Plan, Phalaborwa Branch Manager, 05/2011 - 01/2014
- ABSA Bank, Giyani ATM Custodian, 07/2007 - 05/2011
- ABSA Bank, Giyani Bulk Teller, 11/2005 - 07/2007
First Name
Matome Pleasure
Surname
Rakabe
Ee Aa
African
Id Number
8208205897086
Cell No
079 498 6792
Work Tel
010 237 6103 / 079 498 6792
Pleasurerakabe@yahoo.com
Candidate Profile
I am a well-motivated and energetic individual who possesses good interpersonal skills and the ability to communicate effectively on all levels within an organization. I am seeking a challenging role in a dynamic organization where I can utilize my skills and experience to contribute to the growth of the company. I hold a National Diploma in Marketing Management, I am doing the final year of Bcom Marketing management. I also hold RE1, RE5 and appointed as a key individual since 2020. I have 12 years on a leadership role looking after 5 legs of the business (Sales, Service, Operations, finance and People)
Personal Information
- Gender: Male
- Nationality: South African
References
- MRS. D.S MOLEWA, CURRICULUM ADVISOR, DEPT OF EDUCATION, 082 9788 000, 015 783 0452
- MRS EDITH MATHONSI, BRANCH MANAGER, ABSA GIYANI, 015 812 9320, 082 5070 599
- JOHAN STEYN, SENIOR ASSOCIATE, FNB PHALABORWA, 015 781 0761, 084 6022 796
- SHERTINA MAREMANE, HEAD OF PUBLIC SECTOR BANKING, ABSA(NORTH WEST), 014 590 1064, 078 450 8864/082 904 4789
- Juliana Selemela, REGIONAL MANAGER(LIMPOPO WEST), NEDBANK, 010 235 2997, 082 777 5006
Timeline
Branch Manager
FNB Easy Plan Phalaborwa
05.2011 - 02.2014
ATM Custodian
ABSA Bank Giyani
07.2007 - 05.2011
Bulk Teller
ABSA Bank Giyani
11.2005 - 07.2007
University Of South Africa
Bachelor Commerce in Marketing Management from Sales And Marketing Management
04.2001
Milpark Education
Class of Business Certificate from STD,LTD,STI And LTI
04.2001
Moostone
RE 1 Key Individual Certificate
04.2001
Moonstone
RE 5 Representative Certificate
04.2001
TVET College
National Diploma in Marketing Management from Sales And Marketing Management
04.2001
Branch Manager
NEDBANK
2 2014 - Current