Jane Rapakwana
Administration Clerk
Pretoria
Summary
Performance-driven Administrative Officer with 8+ years of extensive experience in managing various daily office operations, maintaining confidential documents and files, and managing office supplies.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Branch Manager
Old Mutual Finance (Pty) Ltd
10.2016 - 4 2022
- Administer and maintain daily front office operations, including greeting clients, responding to phone calls and complaints resolution
- Supervises the consultant team through effective performance appraisal, handling of disciplinary issues, and monitoring of staff attendance
- Ensures policies, procedures and company values are adhered to in all branch operations
- Ensures that all people resources, systems and equipment are in place, functional and comply with the corporate identity to promote professionalism and efficiency of the branch
- Achieves superior customer service through resolving client queries and complaints promptly, professionally and effectively
- Manages the relationship with internal & external stakeholders and to effectively manage the referral process between business units
- Identify clients with overdue/missed payments and contact them to collect debt and make payment arrangements.
Branch Manager
Finbond Mutual Bank
03.2012 - 09.2016
- Office Manager with the responsibility of managing, planning, executing, tracking scope, communications, monitoring and all other administration
- Monitored office operations assigning work to staff, preparing a variety of reports, such as income and expense reports and bank reconciliation
- Identify overdue accounts and contact clients to make payment arrangements.
Credit Assessor
Nixor Integrated Services
08.2011 - 02.2012
- Do checks with Compuscan (ITC) about customer's credit rating, and quality checks on loan applications
- Made decisions as to whether to offer credit to a client, based on affordability and credit worthiness
- Updating customer records & ensuring that administrative records are up to date and accurate
- Identifying accounts that will require special attention or investigation.
Education
No Degree - Business Studies: Management Assistant Diploma
South West Gauteng College
Randburg, South Africa 07.2024 - Current
No Degree - Management Assistant N4
South West Gauteng College
Randburgk, South Africa 01.2024 - 06.2024
RE5 Regulatory Examination - undefined
Moonstone
05.2021 - 05.2021
FET Certificate - Debt Recovery
Fasset
02.2009 - 05.2010
Senior Certificate - Grade 12
Orion Secondary School
01.2002 - 05.2002
Branch Manager Training - undefined
Old Mutual Finance
11.2016 - 05.2016
Financial Consultant Training - undefined
Old Mutual Finance
10.2016 - 05.2016
Anti-Money Laundering and Tax Evasion Course - undefined
Old Mutual
04.2017 - 05.2017
Successful Small Business Course - undefined
Blue Financial Services
03.2010 - 05.2010
Skills
Ability to Work in a Team
References
References available upon request
Timeline
No Degree - Business Studies: Management Assistant Diploma
South West Gauteng College
07.2024 - Current
No Degree - Management Assistant N4
South West Gauteng College
01.2024 - 06.2024
RE5 Regulatory Examination - undefined
Moonstone
05.2021 - 05.2021
Anti-Money Laundering and Tax Evasion Course - undefined
Old Mutual
04.2017 - 05.2017
Branch Manager Training - undefined
Old Mutual Finance
11.2016 - 05.2016
Branch Manager
Old Mutual Finance (Pty) Ltd
10.2016 - 4 2022
Financial Consultant Training - undefined
Old Mutual Finance
10.2016 - 05.2016
Branch Manager
Finbond Mutual Bank
03.2012 - 09.2016
Credit Assessor
Nixor Integrated Services
08.2011 - 02.2012
Successful Small Business Course - undefined
Blue Financial Services
03.2010 - 05.2010
FET Certificate - Debt Recovery
Fasset
02.2009 - 05.2010
Senior Certificate - Grade 12
Orion Secondary School
01.2002 - 05.2002
Similar Profiles
Ryan JuliesRyan Julies
Senior Business Analyst at Old Mutual Finance (Pty) LtdSenior Business Analyst at Old Mutual Finance (Pty) Ltd
Charlene FourieCharlene Fourie
Senior Procurement Administrator at Old Mutual Finance (Pty) Ltd.Senior Procurement Administrator at Old Mutual Finance (Pty) Ltd.
Jaden HamiltonJaden Hamilton
Account Executive at LTDAccount Executive at LTD