Jane Rapakwana
Administration Clerk
Pretoria
Summary
Performance-driven Administrative Officer with 8+ years of extensive experience in managing various daily office operations, maintaining confidential documents and files, and managing office supplies.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Branch Manager
Old Mutual Finance (Pty) Ltd
2016.10 - 4 2022
- Administer and maintain daily front office operations, including greeting clients, responding to phone calls and complaints resolution
- Supervises the consultant team through effective performance appraisal, handling of disciplinary issues, and monitoring of staff attendance
- Ensures policies, procedures and company values are adhered to in all branch operations
- Ensures that all people resources, systems and equipment are in place, functional and comply with the corporate identity to promote professionalism and efficiency of the branch
- Achieves superior customer service through resolving client queries and complaints promptly, professionally and effectively
- Manages the relationship with internal & external stakeholders and to effectively manage the referral process between business units
- Identify clients with overdue/missed payments and contact them to collect debt and make payment arrangements.
Branch Manager
Finbond Mutual Bank
2012.03 - 2016.09
- Office Manager with the responsibility of managing, planning, executing, tracking scope, communications, monitoring and all other administration
- Monitored office operations assigning work to staff, preparing a variety of reports, such as income and expense reports and bank reconciliation
- Identify overdue accounts and contact clients to make payment arrangements.
Credit Assessor
Nixor Integrated Services
2011.08 - 2012.02
- Do checks with Compuscan (ITC) about customer's credit rating, and quality checks on loan applications
- Made decisions as to whether to offer credit to a client, based on affordability and credit worthiness
- Updating customer records & ensuring that administrative records are up to date and accurate
- Identifying accounts that will require special attention or investigation.
Education
No Degree - Business Studies: Management Assistant Diploma
South West Gauteng College
Randburg, South Africa 2024.07 - Current
No Degree - Management Assistant N4
South West Gauteng College
Randburgk, South Africa 2024.01 - 2024.06
RE5 Regulatory Examination - undefined
Moonstone
2021.05 - 2021.05
FET Certificate - Debt Recovery
Fasset
2009.02 - 2010.05
Senior Certificate - Grade 12
Orion Secondary School
2002.01 - 2002.05
Branch Manager Training - undefined
Old Mutual Finance
2016.11 - 2016.05
Financial Consultant Training - undefined
Old Mutual Finance
2016.10 - 2016.05
Anti-Money Laundering and Tax Evasion Course - undefined
Old Mutual
2017.04 - 2017.05
Successful Small Business Course - undefined
Blue Financial Services
2010.03 - 2010.05
Skills
Ability to Work in a Team
Ability to Work Under Pressure
Communication Skills
Prioritizing and Problem-Solving
Attention to detail
Customer Service
Database Management
Microsoft Word, Excel, Outlook, Powerpoint
Record-Keeping
Flexibility and efficiency
References
References available upon request
Timeline
No Degree - Business Studies: Management Assistant Diploma
South West Gauteng College
2024.07 - Current
No Degree - Management Assistant N4
South West Gauteng College
2024.01 - 2024.06
RE5 Regulatory Examination - undefined
Moonstone
2021.05 - 2021.05
Anti-Money Laundering and Tax Evasion Course - undefined
Old Mutual
2017.04 - 2017.05
Branch Manager Training - undefined
Old Mutual Finance
2016.11 - 2016.05
Branch Manager
Old Mutual Finance (Pty) Ltd
2016.10 - 4 2022
Financial Consultant Training - undefined
Old Mutual Finance
2016.10 - 2016.05
Branch Manager
Finbond Mutual Bank
2012.03 - 2016.09
Credit Assessor
Nixor Integrated Services
2011.08 - 2012.02
Successful Small Business Course - undefined
Blue Financial Services
2010.03 - 2010.05
FET Certificate - Debt Recovery
Fasset
2009.02 - 2010.05
Senior Certificate - Grade 12
Orion Secondary School
2002.01 - 2002.05