Assistant Store Manager
-GCT Trans (PTY) LTD
349 Albert Road Cape Town, South Africa
07.2022 - 06.2024
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interacted well with customers to build connections and nurture relationships.
