Opening my own business
Mathapelo Lawrencia Makoba
Johannesburg
Summary
Dedicated and hardworking individual with exceptional people and communication skills. Adept at interacting with others and a true team player. Possesses good computer literacy skills. Qualified makeup artist with a deep understanding of makeup and extensive work history in the beauty industry. Great understanding of skin and skin care, along with expertise in ethnic and Caucasian hair care. Brings great inspiration, zest, and knowledge to work. Consistently applies best effort to grow within an organization and become a valuable asset to the business.
Overview
21
21
years of professional experience
1
1
Language
Work History
Store Assistant
The Fragrance Lounge
10.2024 - Current
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Collaborated effectively with team members to enhance workplace atmosphere.
- Collaborated with team members to ensure seamless operations during peak hours and special events.
- Greeted customers entering store and offered assistance with requirements.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted with inventory control measures such as cycle counts, physical inventories, and reconciling discrepancies in stock records.
Cosmetic Consultant
Dischem Centurion
06.2017 - Current
Consumer Advisory Consultant
L’Oreal South Africa
08.2009 - 03.2017
- Handle all customer complaints and queries as follows:
- Hair Care: Redken, Matrix, L’Oreal professional, Kerastase, Mizani, Dark ‘n Lovely (plus advise on application of haircare products)
- SKIN CARE: Lancome, Yves Saint Laurent, Vichy, Garnier, L’Oreal, SkinCeuticals, La Roche Posay, Kiehl’s, CLARISONIC.
- FRAGRANCES: Armani, Diesel, Ralph Lauren, CACHAREL, FIKTOR & ROLF, Yves Saint Laurent
- MAKEUP: L’Oreal, MAYBELLINE, Yves Saint Laurent, URBAN DECAY, NYX PROFESSIONAL MAKEUP, ESSIE and ESSIE PROFESSIONAL
- Continually update the Company databases, viz SCP, Poison Centre Information and Vigilor
- Prepare Export dossiers
- Assist with Artwork compliance process
- Manage relationships and interactions with internal clients i.e Doctors, Consumer Advisory Department and marketing personnel
- To control, prepare and apply the products
- Manage databases and pull monthly reports from CRM
- To control the case report forms at different stages of the study
- Define, optimize and monitor budget objectives (profitability, inventory and structure of P&L account)
- Build the Group’s internal and external image and reputation in the Business Unit through strong relationships with local distributors, agencies and key influencers
- Sound communication skills (written & verbal), coupled with the effective ability to interact with people at all levels
- Compile weekly reports on a spread sheet
- Create spread sheet to FIN stock
- Managing outbound & inbound calls
- New Product Launch – testing to model, compile and submit feedback to Product Managers
- Translate existing Head Office visuals (from France) to South African client interpretation and South African laws
- Trade visits to Hair Salons to promote the new products, get feedback on current products and give advice on application where necessary
- Performs routine clerical work as assigned such as filing, mass mailings and preparing files.
- Schedules and maintains calendar for conference rooms.
- Assists with special projects as requested
- Manage the Communications functions and activities
- Conducts basic research and investigation of files.
Monitoring officer
ICASA
02.2009 - 06.2009
- Administrations of Timesheet
- To monitor compliance with ECR.
- Compile report on compliance
- Report non-compliance.
- Compile report on the findings
- To identify and report issues covered by broadcasting.
- Monitoring Political and advertisements and party broadcasts
- To listen to the content of recordings submitted by the broadcasts
- Assist with the monitoring of licensees compliance with certain provisions of the EC Act (56, 57,58 and 59 and regulations governing local government elections
- Assist with analysis of data in respect of elections coverage; provide general administrative support to the division as required from time to time
Clinique Accredited Consultant
Clinique @ Foschini - The Glen
11.2007 - 12.2008
- Acting counter manager
- Ensure market growth
- Product management
- Submit all monthly reports
- Monitor and track competitor’s performance
- Analysis all monthly data and targets
- Manage all administration
Beauty Consultant
Clinique @ Stuttafords - Sandton
03.2006 - 10.2006
Hostess
Monte Casino
08.2004 - 02.2006
Sales Consultant
MTN Franchise
01.2004 - 07.2004
Education
Grade 12 - English, History, Business, Economics, Biology, Geography, Zulu
Athlone Girls High
Human Resource Management - N4 - N6
Park town College
01.2000 - 1 2002
Make up School - undefined
Camelot
Time Management Course - undefined
6 Degrees
Business Writing Skills - undefined
6 Degrees
Confidence and Assertiveness Skills - undefined
Siyanqoba Seminars
Managing Confrontation - undefined
6 Degrees
Boost Your Efficiency - undefined
6 Degrees
Skills
Inventory management
Point of sale
Customer service
Visual merchandising
Product knowledge
Sales support
Team collaboration
Stock replenishment
Conflict resolution
Cash handling
Communication skills
Problem solving
Attention to detail
Customer assistance
Brand promotion
Accomplishments
- Ms Word
- Ms Excel
- Ms PowerPoint
- Email and Internet
- System Testing
- Vodacom P1
- Vodacom P2
- Vodacom online vetting
- Cell C Chat Certificate
- Cell C value added service
- Gaming License
First Names
Mathapelo Lawrencia
Tax Number
2266798145
Personal Information
- ID Number: 8103110648080
- License: Code C1 – 400900001JL4
- Date of Birth: 03/11/81
- Gender: Female
- Nationality: South African
- Marital Status: Widow
Interests
Timeline
Store Assistant
The Fragrance Lounge
10.2024 - Current
Cosmetic Consultant
Dischem Centurion
06.2017 - Current
Consumer Advisory Consultant
L’Oreal South Africa
08.2009 - 03.2017
Monitoring officer
ICASA
02.2009 - 06.2009
Clinique Accredited Consultant
Clinique @ Foschini - The Glen
11.2007 - 12.2008
Beauty Consultant
Clinique @ Stuttafords - Sandton
03.2006 - 10.2006
Hostess
Monte Casino
08.2004 - 02.2006
Sales Consultant
MTN Franchise
01.2004 - 07.2004
Human Resource Management - N4 - N6
Park town College
01.2000 - 1 2002
Grade 12 - English, History, Business, Economics, Biology, Geography, Zulu
Athlone Girls High
Make up School - undefined
Camelot
Time Management Course - undefined
6 Degrees
Business Writing Skills - undefined
6 Degrees
Confidence and Assertiveness Skills - undefined
Siyanqoba Seminars
Managing Confrontation - undefined
6 Degrees
Boost Your Efficiency - undefined
6 Degrees