Mathabo Mamphare Makgoga
Validation Assessor
Summary
Dynamic Validation Assessor at African Bank with a proven track record in fraud detection and case resolution. Leveraging strong analytical reasoning and exceptional communication skills, I effectively minimized fraudulent activities while collaborating with stakeholders to ensure accurate validation of customer information. Committed to maintaining high integrity and confidentiality in all processes.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Validation Assessor
African Bank
07.2022 - Current
- Detect and minimize fraudulent account activity by constantly working proactive loan applications.
- Reviewing and validating suspicious financial transactions on the documents provided for credit applications.
- Using fraud detection tools, analyzing customer activity, and escalating potential fraud cases in line with internal procedures.
- Open fraud cases and compile relevant and comprehensive case related documentation in the required format for the appropriate resolution of fraud cases.
- Liaise with relevant internal and external stakeholders including bureaus and other banks to ensure correct validation of customer information and security checks.
- Contacting security checks by calling the clients and ask few multiple choice questions to ensure that the client is not impersonated before we can proceed with the credit/banking application.
Intern
Bidvest Waltons
11.2018 - 11.2019
- Make quotations as required by the client
- Handle queries and complaints to customer satisfaction
- Sorted and organized files, spreadsheets, and reports.
- Keeping all admin, Docs up to date
- Supported staff members in their daily tasks, reducing workload.
Education
National Certificate - Business Analysis
Apex Academy
Midrand 04.2001 -
National Diploma - Marketing Management
Vaal University of Technology
Vanderbijlpark 04.2001 -
Skills
-Analytical reasoning
-High level of integrity and confidentiality
-Strong team collaboration
-Good communication skills
-interpersonal skills
-Professionalism
Timeline
Validation Assessor
African Bank
07.2022 - Current
Intern
Bidvest Waltons
11.2018 - 11.2019
National Certificate - Business Analysis
Apex Academy
04.2001 -
National Diploma - Marketing Management
Vaal University of Technology
04.2001 -
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