Mathabo Matsepe
Client Service Consultant
Polokwane
Summary
A well seasoned client service consultant who has experience in assisting clients telephonically, by email, Zendesk chat, and face to face. A well versed consultant who understands the importance of assisting clients in a urgent, efficient and satisfactory manner. Skilled with experience in performing administrative and back office duties. A consultant with a clear understanding of the driving force behind giving clients an outstanding customer experience.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Regional Service Consultant
Bestmed Medical Scheme
Polokwane
07.2024 - Current
- Support various departments with administrative duties for event coordination and travel requirements.
- Travel to various sites to ensure company visibility.
- Following up with customers about unresolved issues to maintain high standards of customer service.
- Serve as key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of process.
- Responsible for accepting deliveries and sending out deliveries to various offices/clients.
- Ensure sufficient office supplies are available for all staff members.
- Ensure that client enquiries are resolved within 48 working hours.
Client Service Consultant
Bestmed Medical Scheme
Pretoria
02.2017 - 06.2024
- Responded to customer concerns with friendly, empathetic and knowledgeable service.
- Handled over 80 queries daily and still maintained great service and expected turn around time.
- Thoroughly explained company product to clients and retained clients that enquired about termination.
- Educated clients about company products and ensured clients are aware of products that serve their needs.
- Achieved expected statistics and service levels.
Education
High School Diploma -
Hoerskool Ben Viljoen
Groblersdal 01.2007 - 12.2011
Skills
Timeline
Regional Service Consultant
Bestmed Medical Scheme
07.2024 - Current
Client Service Consultant
Bestmed Medical Scheme
02.2017 - 06.2024
High School Diploma -
Hoerskool Ben Viljoen
01.2007 - 12.2011
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