Nondumiso Letsaolo
Lethabong
Summary
I am a highly experienced Client Service Consultant with over 10 years in the medical aid industry. Known for being outgoing and detail-oriented, I excel in building and maintaining professional relationships. My commitment to my duties is unwavering, and I consistently strive to exceed expectations. I am computer literate with a strong working knowledge of MS Word, MS Excel, and MS Outlook, which complements my ability to handle complex client interactions effectively.
Overview
23
23
years of professional experience
Work History
Escalations Consultant
Bestmed Medical Scheme
03.2023 - Current
- Resolving high-priority or complex customer issues that have been escalated beyond the standard customer service level.
- Working closely with other stakeholders such as corporate governance
- Resolving social media complaints
BROKER SUPPORT CONSULTANT
Bestmed
2 2020 - Current
- Assisting brokers with inquiries, Investigating unpaid claims, Follow up on membership inquiries, Complete and reply to assigned emails, Provide feedback to brokers on the progress of all investigated inquiries
CLIENT RELATIONS CONSULTANT
Sanlam Health Group
01.2014 - 01.2020
- Answering calls, Benefits confirmation, Quotations, Issuing Tax Certificates, Membership Certificates, and Claims Statements, Investigating unpaid claims, Complete and reply to assigned emails, Coaching junior staff, Dealing with social media complaints
HELP DESK AGENT
Metropolitan Health Group/GEMS
01.2009 - 12.2013
- Liaising with members face to face, Capturing new applications for membership, Office Administration, Recording weekly reports
CALL CENTRE AGENT
Health Wellness Happiness
01.2007 - 12.2008
- Answering incoming calls, Investigating unpaid claims, Corresponding with members and service providers via email, Confirmation of benefits, Membership Inquiries
BANK TELLER
Nedbank
03.2001 - 12.2006
- Cash deposits and withdrawals, Processing stop orders, Ordering cheque books, Issuing bank cards, Back office administration
Education
MATRIC -
General Smuts High School
BBA - Business Administration
Mancosa
12.2025
Skills
Office Administration
Computer Literacy
Communication
Languages
English
S. Sotho
Zulu
Timeline
Escalations Consultant
Bestmed Medical Scheme
03.2023 - Current
CLIENT RELATIONS CONSULTANT
Sanlam Health Group
01.2014 - 01.2020
HELP DESK AGENT
Metropolitan Health Group/GEMS
01.2009 - 12.2013
CALL CENTRE AGENT
Health Wellness Happiness
01.2007 - 12.2008
BANK TELLER
Nedbank
03.2001 - 12.2006
BROKER SUPPORT CONSULTANT
Bestmed
2 2020 - Current
MATRIC -
General Smuts High School
BBA - Business Administration
Mancosa
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