Masenyane Lekgowane

• Conducted research, gathered information from multiple sources and presented results.
• Led projects and analyzed data to identify opportunities for improvement.
• Collaborated with team members to achieve target results.
• Received and processed stock into inventory management system.
• Identified issues, analyzed information and provided solutions to problems.
• Prepared variety of different written communications, reports and documents.
• Worked with customers to understand needs and provide excellent service.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• • To capitalize on our existing relation with our partners ecosystem, increase our
  share of wallet at partners, manage the sales pipelines, establish and maintain
  healthy relation across the partners organization (C-Level, Sales, Presales,
  Finance, Marketing, Procurement and Admin).
  • Work within and contribute to the overall channel business plan and drive for
  growth ambitions of the company
  • Hold regular activities with channels (QBRs, Sales & Pre-sales Enablement,
  Marketing, Business Planning. etc)
  • Set and measure strong but reachable goals with channels
  • Balance short term initiatives with longer-term development
  • Work together with other functional managers (Exclusive Networks & Principal
  Vendors) within the country (sales, pre-sales, marketing and inside sales)
  • Be able to demonstrate a track record of success in developing Channel partners

• Drafted integration plans to ease assimilation of products into customers' business infrastructure.
• Evangelized for updated [Type] products following introduction of new features or updated specifications.
• Implemented corrective actions to fix root causes of various issues.
• Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.

Pre-Sales Activities:

- Assist Sales Teams with pre-sales activities (i.e. customer meetings, presentations, proposals, RFx responses etc.)

- Collect and analyse customer requirements (engagement to start after opportunity qualification and initial non-technical meetings, exception can apply depending on resource utilisation)

- Draft technical proposal to support the sales process

- Produce product marketing material (template proposals, collateral- including presentations, brochures, technical collateral- from partners and internally)

- Ensure skill transfer to LAWtrust resources in areas of expertise

- Provide the capability to perform proof of concepts on all LAWtrust products and solutions in customer environments

- Provide leadership, mentorship and guidance to junior staff

- Ensure skilling of LAWtrust staff on all LAWtrust products and solutions

- Ensure technical product collateral exist for all LAWtrust products and solutions obtained from partners and LAWtrust development for internal products

• Consulting Services (Professional Services)

- Consultation on LAWtrust Professional Services Projects - Architecture/Design/Implementation/Governance

- Provide technical assessments and testing of new LAWtrust solutions and services

- Provide consultation services and grow to become the subject matter expert and thought leader in LAWtrust’s areas of expertise: PKI, cryptography, key management, digital signing, authentication, biometrics, smart-cards, email encryption, data encryption, cloud encryption, bespoke security solutions

- Provide consultation on Information Security and Security Architecture

- Providing security training

Provide requirements specifications from customer engagement, tenders, RFI's, etc.

• Technical Account Management

- Provide technical account management services to LAWtrust customer accounts

- Provide System Architecture Services to customers

- Assist with Technology Solutions

- Act as end to end (pre-sales, project, post-project) technical consultant assisting with business success and ensuring technical success

- Assist with the Customer Success in terms of their business & Ensure usage of the solutions deployed Institute Practices of Technical Account Management

• Internal Compliance
  

- Manage time and tasks within the LAWtrust time management system by ensuring tasks and tickets are updated and timesheets are completed and submitted.

- Ensure that all LAWtrust information is stored in OneDrive and not on the employee laptop.

- Ensure the updating of project information in SharePoint including templates and LAWtrust project (internal and external) information.

- Manage leave through Payspace in consultation with supervisor.

- Ensure compliance with LAWtrust HR and Information Security policies & procedures.

• Research and Development
  

- Perform Research on the latest technology trends and other relevant Information Security matters (in the areas of LAWtrust focus)

- Provide technical leadership, including during laboratory setup

- Perform research activities in the areas that LAWtrust specializes

- Provide innovation ideas, proposals, solutions in the areas of digital signing and business processes

• Personal Development

- Propose a personal development plan (for minimum 1 year period)- this can include professional certifications, upskilling in specific areas of LAWtrust business, upskilling in new technological areas, development of business skills

- Ensure upskilling in specific areas of LAWtrust business- in particular PKI, Digital Signatures, Biometrics

• Job notes, tasks performed
• Main tasks:
• Identifying possible security concerns for clients
• Consult solution to mitigate said concerns
• Advise on correct secure socket layer certificate for client’s environment
• Help verify domain for secure socket layer certificate
• Verify that certificate is correctly installed and reads om server
• Ensure certificates are renewed in time to avoid business downtime for client
• Consult with client about any technical concerns around technology
• Help generate a Certificate Signing Request from server
• Understand the product offering and systems used to support them
• Focus on incremental growth for assigned territory
• Attend to client related queries regarding product suite and ensure successful resolution
• Execute and maintain high service delivery levels at all times
• Ensure current and future relationships are built and strengthened through effective communication and interaction
• Find and source new clients using competitive solutions
• Maintain and ensure current knowledge of industry, present trends and market patterns
• Achieve team targets as mutually agreed
• Achieve individual targets
• Duties as assigned by Line manager

• Attain defined sales objectives by interacting with targeted clients
• Educate target audience about organization prescription products
• Influence customers through effective sales presentation
• Develop and execute monthly call plan to targeted clients based on company's current action plan
• Evaluate and analyze sales data trends
• Monitor and maintain professional sales repair order trends
• Discover and handle concerns from clients
• Client relationship management
• Utilize professional sales force software to maintain customer profiles and sales data

• Reason for leaving: Better opportunity
• Job notes, tasks performed
• Main tasks:
• Initiating initial meeting with client
• Determining a client’s requirements and whether the programme being considered are suitable
• Decide whether the programme chosen needs adapting to meet the client’s needs
• Answering any academic questions, the client might have
• Presenting your findings to an academic team to act on, and then to the client

• Job notes, tasks performed
• Provide support to marketing department
• Execute marketing strategy
• Work with marketing team to manage brand and marketing initiatives
• Develop and execute marketing campaigns
• Perform market and client research
• Create reports on marketing performance
• Maintain schedules for marketing initiatives
• Assist with social media and website content
• Attend trade shows, company events
• Organize and manage marketing collateral.