Masana Mkhari
Sales Consultant
Ranburg
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Overview
11
11
years of professional experience
Work History
Sales Consultant
XDS (Xpert Decision Systems)
08.2021 - Current
- Listened to customer needs and desires to identify and recommend optimal products.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Data capturing and update on the CRM system
- Client Training and Demo
- Contracts for new and existing clients
Sales Executive
HAZCHEMWIZE
4 2021 - 07.2021
- Achieve Sales Target, Research and Source new customers, tenders and Business, Assist sales Team in order to promote business, achieve target and provide excellent service and support, Follow up on quotes on a weekly basis, Weekly reports
Managed Integrity Evaluation
01.2020 - 04.2021
- Administrative Managing a portfolio of MIE’s Top tier client, Build and maintain strong professional relationships with clients, Assisting in Retention of clients, Administrative Support - External and internal product and systems training, Administration of contract negotiations between MIE and client, Advise and assist clients on suitable solutions and best practice, Registrations of new divisions of current clients, Update clients on new solutions and changes within the industry (e.g
- Legislation), Liaise with the relevant department regarding queries and requests from clients, Preparations of sales presentations, Train clients on MIE’s products, processes and procedures, Manage and resolve client queries, Maintain competitive advantage, Prepare monthly statistical and financial, Advise and assist client’s legal requirements in the relevant industry mitigation and cost effective solutions to the client
Media Distribution Africa (Subsidiary of Mail & Guardian)
07.2013 - 12.2019
- Sale and renewals for Mail & Guardian newspapers, Weekly print order and label run, Data capturing and update on the system, Invoicing for subscription payments, Attending and resolving subscription queries, Building and Maintaining customer relationships, Loading and activating Digital subscription, Member of Employment equity team
Education
Bcom Marketing -
Midrand Graduate Institute
Midrand 01.2024 - 04.2012
Skills
Account Management
Customer Assistance
Cold-calling
Marketing Strategies
Retention Strategies
Excellent Communication
CRM proficiency
Sales Presentations
Sales Strategies
Product Demonstrations
Customer Relationship Building
Customer Relationship Management
Completed Studies
- University of Johannesburg, Marketing Management, 2008-2011, Marketing, Marketing Research, Marketing Communication, Business Management, Accounting, End User Computing, Communications, Quantitative Techniques, Economics, Sales Management, Consumer behavior, Mercantile Law
- University of Johannesburg, Marketing and Sales Certificate, 2007, Marketing, Personal Selling, Call Centre Management, English, Accounting
Sales Guru
- Cold Calling and closing Deals
- Prospecting Boot camp
- Learn Last
- Emotional Intelligence work
- Value Centric Selling
Personal Information
- ID Number: 8805210667089
- Gender: Female
- Nationality: South African
- Driving License: Code 8
References
- Mpumi Madibo : 078 673 2980
- Yvonne Ntsutle : 083 793 0826
Timeline
Bcom Marketing -
Midrand Graduate Institute
01.2024 - 04.2012
Sales Consultant
XDS (Xpert Decision Systems)
08.2021 - Current
Managed Integrity Evaluation
01.2020 - 04.2021
Media Distribution Africa (Subsidiary of Mail & Guardian)
07.2013 - 12.2019
Sales Executive
HAZCHEMWIZE
4 2021 - 07.2021