Nikita Pieterse
ZOO PARK
Summary
A versatile and driven professional with over 10 years of experience in education, entrepreneurship, and administration. I have worked in diverse fields including youth development, online education, and business management, while building my own successful hair and makeup business. My career also spans customer service, telecommunication, and the short-term insurance industry, where I enhanced my skills in underwriting and portfolio management. I am passionate about personal growth and enjoy taking on new challenges that foster creativity and strategic thinking.
Experienced with building strong client relationships and closing sales. Utilizes deep product knowledge to provide tailored solutions that address customer needs. Track record of consistently achieving sales targets and contributing to team success through effective communication and negotiation skills.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
8
8
years of professional experience
Work History
Sales Consultant
Telectro/Vodacom
01.2023
- Assisted clients in selecting telecommunication products and services based on their needs.
- Delivered exceptional customer service, ensuring client satisfaction and repeat business.
- Worked collaboratively with the sales team to exceed targets.
Youth Leader
Doxa Deo Langeberg Church
01.2017
- Led youth events and activities, fostering a supportive and engaging environment.
- Managed event logistics and provided administrative support for youth programs.
TSR
Nova Life
Stellenbosch, South Africa
05.2025 - Current
- Make outbound calls to prospective and existing customers to generate sales.
- Understand customer needs and present appropriate product offerings.
- Upsell or cross-sell products and services when appropriate.
- Achieve or exceed daily and monthly sales targets and KPIs.
- Maintain a high level of knowledge about the products and services offered.
- Handle customer objections and concerns professionally and effectively.
- Record customer information, conversations, and sales in the CRM system.
- Follow up with leads and maintain customer relationships to encourage repeat business.
- Collaborate with team members and provide feedback to improve the sales process.
Owner
Radiant Hair and Makeup
01.2021 - Current
- Established and grew a successful hair and makeup business from scratch.
- Provided hair and makeup services for various events, including weddings and photoshoots.
- Managed business operations, client bookings, and marketing efforts.
Claims Consultant/ Personal Lines Administration
Goeie Hoop Finansiële Dienste
11.2023 - 03.2025
- Maintained strong relationships with clients, fostering trust and loyalty through excellent communication skills.
- Assisted clients in navigating insurance policies and understanding their benefits, promoting informed decisionmaking.
- Trained new hires on claims procedures, ensuring a seamless transition into their roles as Claims Consultants.
- Developed customized solutions for unique client needs, taking into account individual circumstances while adhering to company guidelines.
- Increased efficiency in claims handling by developing streamlined processes and procedures for the team to follow.
- Enhanced client satisfaction by providing timely updates on claim status and offering personalized support.
- Managed large caseloads effectively, prioritizing tasks to ensure prompt attention to urgent matters.
- Provided expert advice on coverage limits and exclusions, helping clients make well-informed decisions about their insurance needs.
- Resolved complex claims, utilizing expert knowledge of policy coverage and industry regulations.
- Negotiated favorable settlements for clients, maintaining a high success rate in claim resolutions.
- Continuously updated personal knowledge of industry trends and developments, ensuring the provision of accurate and relevant advice to clients.
- Reviewed policy applications for accuracy, identifying errors that could impact future claims processing or payouts.
- Reduced claim resolution time with thorough investigations and effective negotiation techniques.
- Conducted detailed reviews of insurance policies to ensure compliance with regulatory requirements and industry standards.
- Facilitated smooth communication between all parties involved in the claims process – from clients to adjusters – resulting in efficient resolutions without undue delays or setbacks.
- Collaborated with legal teams to defend against fraudulent claims, protecting company assets.
- Conducted comprehensive risk assessments to identify potential exposures and recommend appropriate coverage options.
- Collaborated with underwriters to establish accurate pricing models based on individual risk profiles.
- Improved claims processing efficiency by streamlining workflows and implementing best practices.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Followed up with customers on unresolved issues.
- Evaluated and settled complex insurance claims in strict timeframes.
- Examined claims forms and other records to determine insurance coverage.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Evaluated original investigation reports and documents to resolve secondary concerns.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Followed up with insured individuals regarding premium and deductibles payments.
- Identified suspicious losses and contacted manager for investigative assistance.
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
- Researched claims and incident information to deliver solutions and resolve problems.
- Followed up on potentially fraudulent claims initiated by claims representatives.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
Online TEFL Teacher
Self-Employed
01.2019 - 01.2022
- Delivered online English lessons to students of varying ages (3 to 70 years).
- Specialized in professional business English and conversational English for a diverse student base.
- Built and maintained a student base of over 50 students, tailoring lessons to their individual learning needs.
Au Pair/Tutor
Private Client
01.2018 - 01.2019
- Oversaw the well-being of children while providing academic support and tutoring for exams.
- Assisted in developing emotional and psychological awareness in children through mentorship and care.
Education
TEFL Masters Certificate -
TEFLen College
01.2018
Diploma - Travel and Tourism
Durbanville College
01.2016
High School Diploma - undefined
Monument Park High School
01.2014
Skills
- Problem Solving
- Administration & Documentation
- Attention to Detail
- Excellent Communication (Verbal & Written)
- Microsoft Office Suite
- Multitasking & Time Management
- Strong Relational Skills
- Ability to Work Under Pressure
- Logical & Critical Thinking
- Prioritization
- Time management
- Customer relationship management
- CRM proficiency
- Objection handling
- Persuasive communication
- Strategic planning
- B2B sales
- Account reconciliation
- Industry trends
- Project management
- Contract negotiation and closing tactics
- Staff training
- Client account management
- Account management
- Social media marketing
- Relationship management
LANGUAGES
English: Fluent
Afrikaans: Fluent
Spanish: A1 Fluency Level
References
Hendre, Conradie, EMPLOYER, 021 300 5695
Hobbies and Interests
Writing: Poetry, Lyrics, and Stories, Public Speaking, Arts: Singing, Performance, and Creative Arts, Volunteering: Active volunteer in youth programs and child development., Social Media: Creator of an inspirational page focusing on personal development.
Timeline
TSR
Nova Life
05.2025 - Current
Claims Consultant/ Personal Lines Administration
Goeie Hoop Finansiële Dienste
11.2023 - 03.2025
Sales Consultant
Telectro/Vodacom
01.2023
Owner
Radiant Hair and Makeup
01.2021 - Current
Online TEFL Teacher
Self-Employed
01.2019 - 01.2022
Au Pair/Tutor
Private Client
01.2018 - 01.2019
Youth Leader
Doxa Deo Langeberg Church
01.2017
High School Diploma - undefined
Monument Park High School
TEFL Masters Certificate -
TEFLen College
Diploma - Travel and Tourism
Durbanville College