Mary Nyambura

Summary

Hardworking and friendly Assistant waiter with over 5 years of experience providing excellent customer service in fast-paced restaurants. Skilled in handling large tables, managing orders, and maintaining a clean and welcoming environment. Eager to contribute to exceptional dining experiences at MSC Explora journey cruise by combining attention to detail and a positive attitude.

Overview

years of professional experience

Work History

Assistant Waiter

Fairmont Mount Kenya Safari Club

Nairobi

02.2023 - Current

Serve an average of 20 tables per shift, ensuring timely and efficient service".
Collaborate with waitstaff to facilitate smooth operations during high-volume service periods.
Maintain cleanliness and organizing of dining area, adhering to health and safety standards.
Gained expertise in menu and specials to guide guests with informed choices.
Contribute to a positive dining experience through effective communication and proactive assistance.
Manage multiple tables simultaneously, prioritizing tasks to meet all customer needs efficiently.
Assist in food and beverage service, ensuring customer satisfaction through attentive support.

Waiter's Assistant

Radission Blue

Qatar

02.2019 - 12.2022

Managed efficient table service for 100 guests per shift in a high-demand gastropub setting.
Managed cash and card transactions, handling end-of-shift reconciliations accurately.
Engaged with customers, addressing inquiries and ensuring satisfaction throughout dining experience.
Prioritized safety while performing tasks such as carrying hot plates or navigating crowded spaces, reducing risk of accidents and ensuring a secure environment for all.
Provided exceptional service during high-volume shifts, maintaining professional demeanor under
Assisted waiters with timely food delivery, contributing to a smooth dining experience.
Upheld establishment's health standards through diligent application of food handling procedures.
Refilling water, tea, coffee, and other beverages, and assisting with drink orders.

Education

Diploma In Food And Beverage Management - Diploma in Food And Beverage Management

Kenya Utalii College

Nairobi Kenya

06.2018

Skills

Wine Pairing: Able to recommend the best wine for all menu items, including daily chef’s specials
Interpersonal Communication:Relayed customer needs and requirements to kitchen staff to ensure all needs were met and allergy concerns addressed
Teamwork: Worked efficiently with team members to ensure all tables received excellent service, assisting colleagues when required

POS Operation: Taking cash and card payments, accurate order entry, and reconciliation
Stress Management: Dealing with challenging customers and a high-volume workload while maintaining a professional and calm demeanour

Accomplishments

Earned a 10% bonus for successfully up-selling the most items from the restaurant's new summer menu.
Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.

Languages

English

Bilingual or Proficient (C2)

French

Elementary (A2)