Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Generic
John Fernando

John Fernando

Waiter, Sound Engineer, IT technician
Miami

Summary

Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Assistant Waiter

Royal Caribbean International
08.2022 - Current
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Kept server areas clean and stocked to increase efficiency while working tables

Head Waiter

Jackson And Black Coal Grill
05.2019 - 07.2022
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Prepared specialty desserts for customers for special occasions.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.

Food Waiter

Ocean Basket
01.2018 - 04.2019
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
  • Met with chef to review daily specials and menu changes.
  • Informed customers about daily and seasonal specials.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.

Education

IT Engineer Certificate - Information Technology

IT Academy
Cape Town

Diploma In Audio System Engineering - Sound Engineering

Alison
Online

Music Production - Sound Engineering

City Varsity
Cape Town

Sound Engineer - Sound Engineering

Zimbabwe College of Music
Harare

Skills

  • Food safety understanding
  • Order Accuracy
  • Wine pairing knowledge
  • Guest Relations Management
  • Food inspection
  • High-volume dining
  • Customer Service
  • Safe Food Handling
  • Food spoilage prevention
  • VIP support
  • Special Event Coordination
  • Food and beverage pairings
  • Item promotion
  • Daily specials memorization
  • Restaurant Operation
  • Hospitality Management
  • Billing and Payment Processing
  • Dining Customer Service
  • Guest Inquiries
  • Special Dietary Requirements
  • Dietary Restrictions

Work Preference

Work Type

Full Time

Work Location

On-SiteRemote

Important To Me

Career advancementWork-life balanceCompany CultureTeam Building / Company RetreatsPersonal development programsWork from home option

Timeline

Assistant Waiter

Royal Caribbean International
08.2022 - Current

Head Waiter

Jackson And Black Coal Grill
05.2019 - 07.2022

Food Waiter

Ocean Basket
01.2018 - 04.2019

IT Engineer Certificate - Information Technology

IT Academy

Diploma In Audio System Engineering - Sound Engineering

Alison

Music Production - Sound Engineering

City Varsity

Sound Engineer - Sound Engineering

Zimbabwe College of Music
John FernandoWaiter, Sound Engineer, IT technician