Running
Martin Dlamini
Senior Technology Professional
Summary
I am a Senior-level IT professional. I have vast experience that includes IT Operations and Service management, Product development and management, Financial planning and analysis, developing and managing business cases, vendor and partner management. I have been part of and led multinational teams that delivered successful outputs across various technologies that include connectivity, cloud, data centre and cyber security.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work History
Head of Product
Africa Data Centres
Johannesburg, Gauteng
03.2024 - Current
- Overall responsible for product management and product development for all products and services in all regions we operate in
- Lead a multinational team that is responsible for the go to market and profitability of our product set
- I drive adoption of best practices for product management within the organization as a whole by introducing standardized processes and documentation methods, including deal review.
- Regularly review competitor offerings to ensure our products remained at the forefront of industry trends and innovations.
- Conducted market research to identify new opportunities for growth, leading to the introduction of successful new products.
Senior Product Manager
BCX
Pretoria
04.2019 - 02.2024
- Developed marketing plans and strategy to promote specific products to target demographics.
- Provided training and support to client facing sales and operational teams.
- Provided inputs to RFP/RFI responses
- Developed pricing models to ensure product profitability
- Directly led internal product team employees
- Responsible for relationship with Original Equipment Manufacturer (OEM) partners and vendors.
- Consulted with product development teams to enhance products based on customer interest data.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Increased new client acquisition through targeted initiatives.
- Managed product financial performance including budget and forecasting, revenue tracking and churn management.
Solution Architect
Vox Telecom
Johannesburg
03.2017 - 07.2019
- Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
- Guided and influenced existing partners on recommended upgrades and enhancements to integrated solutions.
- Provided support during customer implementations and applied industry best practices.
- Developed high and low level solution designs, with comprehensive pricing.
- Provided technical design and pricing inputs on RFP/RFI/RFQ responses
Network Engineer
Internet Solutions
Johannesburg
05.2014 - 02.2017
- Worked on Internet Solutions biggest and most complex and critical customer networks including large retailers and financial service providers.
- Provided network support services for devices such as routers, switches and firewalls
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Provided detailed network diagrams and procedural guidelines.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Troubleshot complex multi-vendor network service provider issues.
- Initiated and managed network test facilities to verify network hardness and resilience.
- Installed and maintained commercial firewall solutions, working with security vendors to consistently apply best practices and software updates.
- Maintained strict adherence to regulations such as payment card industry (PCI) data security standard.
Troubleshooting Engineer
Internet Solutions
Johannesburg
10.2012 - 04.2014
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Remotely analyzed and diagnosed complex network faults for managed services customers, recommending and implementing corrective measures.
- Performed network security design and integration duties.
- Provided network support services for devices such switches and routers
- Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
Network Support Engineer
MWEB Business
Johannesburg
10.2010 - 09.2012
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Managed and administered load balancing tasks for networks, routing and shaping traffic to reduce service interruptions and network strain.
- Remotely analyzed and diagnosed complex network faults for end-users, recommending and implementing corrective measures.
- Performed network security design and integration duties.
- Designed and evaluated WAN and LAN connectivity technologies.
Education
Master of Engineering - Telecommunications
University of The Witwatersrand
Johannesburg, South Africa 01.2018 - 11.2019
Bachelor of Science (Hons) Engineering - Electrical Engineering
UZ
09.2004 - 10.2008
Skills
Product development
Product positioning
Computer Networks
Technical writing
Product costing
Solution design
Strategic planning
Network security
Accomplishments
- Was Recognized as an MWEB rock star for in 2011 and 2012 for providing excellent customer support.
- Was ear marked as the Internet Solution's primary technical engineer for multiple large critical accounts including large retailers following customer experience feedback
- Worked on multiple winning bids at Vox resulting in 90% growth in new business revenue for MPLS network products in 2017/2018
- Developed multiple cost and pricing models for several complex BCX products including Data Centre LAN and WAN products
- Developed several new security and connectivity product offerings for BCX including SD-WAN, Managed Network Security and Data Centre to address declining revenue in legacy products
Interests
Traveling
Timeline
Head of Product
Africa Data Centres
03.2024 - Current
Senior Product Manager
BCX
04.2019 - 02.2024
Master of Engineering - Telecommunications
University of The Witwatersrand
01.2018 - 11.2019
Solution Architect
Vox Telecom
03.2017 - 07.2019
Network Engineer
Internet Solutions
05.2014 - 02.2017
Troubleshooting Engineer
Internet Solutions
10.2012 - 04.2014
Network Support Engineer
MWEB Business
10.2010 - 09.2012
Bachelor of Science (Hons) Engineering - Electrical Engineering
UZ
09.2004 - 10.2008