Summary
Overview
Work History
Education
Skills
Certification
Timeline
References
Personal Information
Generic
Martha Mokgadi Maleka

Martha Mokgadi Maleka

Logistics Team Leader And Call Centre Admin Support
Midrand

Summary

Highly skilled in analytical, communication, and teamwork. Track record of quickly adapting to new environments. Committed to team success and professional skill enhancement. Maintains positive attitude and dedication to continuous learning. Strong problem-solving abilities, willingness to learn, and exceptional communication skills. Prepared to make valuable impact on team achievements and drive positive outcomes. Ready to take on new challenges with enthusiasm and dedication to advancing organizational objectives.

Overview

13
13
years of professional experience
1
1
year of post-secondary education
1
1
Certificate

Work History

Call Centre Agent & Administrative Support

MIE
02.2023 - Current
  • Managed client inquiries via email and phone, ensuring prompt resolution and adherence to company protocols.
  • Oversaw the mieinfo@mie.co.za mailbox, directing queries to appropriate departments for timely handling.
  • Provided administrative support, ensuring efficient internal communication and documentation.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.

Stock Clerk

Checkers
07.2022 - 01.2023
  • Received and stored incoming stock, ensuring proper labeling and storage conditions.
  • Monitored inventory levels, conducted regular stock counts, and reported discrepancies.
  • Collaborated with procurement and sales teams to forecast inventory needs and prevent stockouts.
  • Reduced stock discrepancies by conducting regular audits and promptly addressing any issues discovered.
  • Processed invoices and generated Goods Received Notes (GRNs) for suppliers, maintaining accurate records on SAP system.
  • Completed physical inventory counts each month.
  • Conducted inventory and restocked items throughout day.

Stock & Labelling Clerk

Checkers
07.2022 - 07.2022
  • Managed labeling processes, ensuring accuracy and compliance with company standards.
  • Assisted in stock audits and maintained organized records of inventory movements.
  • Maintained filing system and organized customer documents for easy retrieval of information.

Fieldworker & Data Capturer

Statistics South Africa (Stats SA)
01.2022 - 05.2022
  • Conducted field visits to collect household and business data for national surveys.
  • Ensured accurate data capturing and verification using electronic devices.
  • Maintained confidentiality and followed ethical data collection practices.
  • Met daily and weekly data targets with a high level of accuracy and compliance.

WMS Team Leader & Dashboard Controller

MTN Warehouse
05.2012 - 08.2018
  • Led a team of pickers and packers, coordinating daily tasks to meet distribution targets.
  • Utilized WMS ERP systems to manage inventory, track shipments, and optimize warehouse layout.
  • Monitored key performance indicators (KPIs) and generated reports to inform strategic decisions.
  • Implemented process improvements that increased order fulfillment accuracy by 20%.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Oversee
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Oversee stock controllers for regular reviews of slow-moving or obsolete items, recommending appropriate action such as clearance sales or disposal options.
  • Supervise inventory cycle counting processes, accounting and surplus records, product damages and product returns.

Education

Certificate in Logistics Management -

University of Johannesburg
01.2013 - 01.2014

Basics of Stores & Stock Control - undefined

SAPICS

Skills

Customer service and care

Certification

Matric

Timeline

Call Centre Agent & Administrative Support

MIE
02.2023 - Current

Stock Clerk

Checkers
07.2022 - 01.2023

Stock & Labelling Clerk

Checkers
07.2022 - 07.2022

Fieldworker & Data Capturer

Statistics South Africa (Stats SA)
01.2022 - 05.2022

Certificate in Logistics Management -

University of Johannesburg
01.2013 - 01.2014

WMS Team Leader & Dashboard Controller

MTN Warehouse
05.2012 - 08.2018

Matric

01-1994

Basics of Stores & Stock Control - undefined

SAPICS

References

  Mr Linda Cindi, Call Centre Supervisor, MTSSA, 083 212 7264

  •  Ms Lungile Mathe, Manager, Woolworths, 083 922 4534

  •  Mrs Mary Ramatlo, Supervisor, MTN Warehouse, 083 212 6759  

•  Mr Timothy Dube, Supervisor, MTN Warehouse, 083 212 3460 

 •  Nonhlanhla Sampie, Supervisor , MIE Call Centre, 073 187 4552 

 •  Ephraim Swele , Manager , MIE Call Centre , 084 666 002

Personal Information

Driving License: Code 10 (C1)

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Martha Mokgadi MalekaLogistics Team Leader And Call Centre Admin Support