Martha Lehlohonolo Matseke
Johannesburg,South Africa
Summary
With six years of retail experience, I have cultivated a solid foundation in sales, customer service, and store operations. Track record includes exceeding sales targets, delivering exceptional customer experiences, and effectively managing inventory. I possess a strong understanding of the retail industry and strive to create a positive and thriving environment for both customers and team members. I am confident in my ability to contribute to the success and growth of your organisation .
Overview
12
12
years of professional experience
Work history
Branch manager
BLUETECH RETAIL TELKOM
Johannesburg, Gauteng
2024.04 - Current
- Organised local marketing activities, boosting brand visibility within community.
- Ensured branch met all regulatory requirements for safe operation.
- Improved branch productivity by implementing efficient work schedules.
- Reviewed and analysed sales data to identify growth opportunities.
- Conducted regular performance reviews for continuous employee development.
- Developed and implemented strategies for increased customer satisfaction.
- Resolved customer complaints swiftly, maintaining company's reputation.
- Managed daily operations to ensure smooth running of the branch.
- Led team meetings to foster communication and collaboration.
- Maintained inventory levels to meet customer demand without excess stockholding.
- Developed key operational initiatives to drive and maintain substantial business growth.
Assistant Store Manager
Telkom Bluetech Retail
2022.02 - 2024.03
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted in recruitment process to build a high-performing retail team.
- Collaborated closely with Store Manager to develop marketing strategies that drove footfall into the shop.
Acting Branch Manager
Telkom Bluetech
2020.04 - 2022.09
- Overall management day to day duties
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Developed sales strategy to meet established sales objectives.
- Reviewed credit applications for risk factors and credit worthiness.
- Maintained friendly and professional customer interactions.
- Complied with regulatory guidelines and requirements.
- Consulted customers to boost product sales and services.
- Engaged employees in business processes with positive motivational techniques.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Developed strategic plans for day-to-day financial operations.
Sales Agent
Bluetech Retail (Telkom )
2018.04 - 2020.04
- Increased sales and customer satisfaction through personalized servicing.
- Assisted call-in customers with questions and orders.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Waitress / Runner
Maxis
2018.01 - 2018.03
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
Restaurant Waiter
Net Care Cafe
2017.01 - 2017.12
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
Sales Consultant
Cell C
2016.02 - 2017.01
- Responded to telephone and in-person requests for information.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
Outbound Call Center Agent /Validator
I Talk Financial Services
2014.01 - 2016.12
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Educated customers on offerings and upsold products and services to increase revenue.
- Met established attendance expectations and team revenue goals to achieve company objectives.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Utilized sales techniques to build customer interest and close sales.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Set up appointments with interested customers according to schedule availability.
Education
Grade 12 - Accounting and Business Management
South View High School
LenasiaSkills
- Sales Techniques
- Relationship Management
- Relationship Management
- Cash Handling
- Upselling Techniques
- Customer Relations
- Stock Management
- Microsoft Office Suite
- POS Systems
- Stock Rotations
- Customer Service Management
- Time Management
- Staff Management
- Store Opening and Closing
Additional Information
REFERENCE
Company Name : Telkom Bluetech Retail
Contact Person : Ruben
Contact Details : 083-714-7858
Position : Area Manager
Company Name : Maxis
Contact Person : Maria
Contact Details : 011-869-0020
Position : Manager
Company Name : Net Care
Contact Person : Alice
Contact Details : 073-076-7386
Position : Manager
Company Name : Cell C
Contact Person : Sello
Contact Details : 084-694-0040
Position : Manager
Company Name : I Talk Financial service
Contact person : Tshegofatso Galane
Contact Details : 071 6157179
Position : Team Leader
Company Name : Huawei experience store
Contact person :Thapelo Matseke
Contact Details :081 3507493
Position :Events Team leader
Skills
5,5,5,5,5,5,5
Timeline
Branch manager
BLUETECH RETAIL TELKOM
2024.04 - Current
Assistant Store Manager
Telkom Bluetech Retail
2022.02 - 2024.03
Acting Branch Manager
Telkom Bluetech
2020.04 - 2022.09
Sales Agent
Bluetech Retail (Telkom )
2018.04 - 2020.04
Waitress / Runner
Maxis
2018.01 - 2018.03
Restaurant Waiter
Net Care Cafe
2017.01 - 2017.12
Sales Consultant
Cell C
2016.02 - 2017.01
Outbound Call Center Agent /Validator
I Talk Financial Services
2014.01 - 2016.12
Grade 12 - Accounting and Business Management
South View High School