Mark Nicolas Moodley
Summary
Results-driven Collections and Account Management Consultant with over four years' experience in the banking industry, specialising in Vehicle and Asset Finance (VAF) Collections. Proven ability to negotiate repayment solutions, achieve collection targets, manage customer accounts, and provide exceptional customer service while ensuring compliance with banking policies and regulations. Experienced in logistics, dispatch, transportation, and stock control, with strong communication, negotiation, and problem-solving skills. A reliable, adaptable professional committed to delivering excellent service and contributing to organisational success.
Overview
16
16
years of professional experience
Work History
Consultant - Account Management (Vehicle & Asset Finance Collections)
Standard Bank South Africa
01.2022 - Current
- Manage a portfolio of Vehicle and Asset Finance customer accounts.
- Achieve monthly collection and productivity targets.
- Negotiate affordable repayment arrangements with customers.
- Secure and manage Promise to Pay (PTP) agreements.
- Monitor payment commitments and conduct follow-up activities.
- Recommend suitable restructuring and payment plan solutions.
- Maintain accurate customer records and account notes.
- Ensure compliance with Standard Bank policies and regulatory requirements.
- Deliver professional customer service while protecting the Bank's financial interests.
Driver
KZN Steel
01.2019 - 03.2021
- Performed local and long-distance deliveries.
- Managed dispatch documentation and delivery schedules.
- Ensured accurate completion of delivery notes.
- Conducted routine vehicle inspections.
- Maintained excellent customer service.
- Assisted with dispatch and warehouse operations.
General Assistant
Serco
08.2016 - 07.2017
- Assisted with electrical installation projects.
- Installed CCTV cameras, lighting systems, and electrical switches.
- Supported maintenance work.
- Ensured compliance with workplace health and safety standards.
General Assistant
Bera West Cartage (Part-Time)
01.2011 - 08.2016
- Assisted with warehouse, logistics, and dispatch operations.
- Prepared delivery documentation.
- Assisted with local and long-distance deliveries.
- Received and inspected incoming stock.
- Verified goods against packing lists.
- Liaised with Accounts and Administration regarding invoices.
- Assisted with stock control and inventory management.
- Supported import and export operations.
- Delivered professional customer service.
Education
National Certificate - Paralegal Practice
ARKE
09-2025
National Senior Certificate (Matric) - English, Afrikaans, Mathematics, Mechanical Technology, Electrical Technology, Engineering Graphic Design (EGD)
Phoenix Technical School
01-2015
Skills
- Collections & Debt Recovery
- Vehicle & Asset Finance (VAF)
- Account Management
- Customer Relationship Management
- Payment Negotiation
- Financial Restructuring & Payment Plans
- Collections Compliance
- Customer Service Excellence
- Performance & Target Achievement
- Dispatch & Logistics
- Stock & Inventory Control
- Microsoft Office Suite
- Problem Solving
- Communication Skills
- Time Management
- Team Collaboration
Custom
- Bongiwe Khanyile, Manager - VAF Early-Stage Collections, Standard Bank South Africa, 082 693 0397
- Saihil, Manager, Bera West Cartage, 076 079 5948
- Krisch, Line Manager, Serco, 071 674 2767
Personal Information
Available: One month's notice
Timeline
Consultant - Account Management (Vehicle & Asset Finance Collections)
Standard Bank South Africa
01.2022 - Current
Driver
KZN Steel
01.2019 - 03.2021
General Assistant
Serco
08.2016 - 07.2017
General Assistant
Bera West Cartage (Part-Time)
01.2011 - 08.2016
National Certificate - Paralegal Practice
ARKE
National Senior Certificate (Matric) - English, Afrikaans, Mathematics, Mechanical Technology, Electrical Technology, Engineering Graphic Design (EGD)
Phoenix Technical School