Miranda Du Plessis

• Managed full-function AR for high-volume international accounts across multiple time zones.
• Resolved discrepancies between payments and invoicing, issuing credit/debit notes with exact tracking to enhance accuracy.
• Maintained client communication and escalated issues promptly, ensuring timely dispute resolutions to boost customer satisfaction.
• Streamlined receivables procedures to shorten collection timelines.
• Prepared monthly review reports for financial director.
• Achieved 95% collection rate, enhancing cash flow stability.
• Streamlined invoicing processes, reducing billing errors by 30%.
• Implemented new software, increasing efficiency by 25%.
• Resolved disputes swiftly, resulting in increased customer satisfaction scores.
• Resolved disputes swiftly, improving customer satisfaction scores.
• Developed strong client relationships, boosting repeat business.
• Trained team members on best practices, elevating overall performance.
• Collaborated with sales teams to align on payment terms.
• Reconciled accounts receivable discrepancies, enhancing accuracy and minimizing errors to improve overall financial reporting.

• Full Function Credit Control Managed full AR cycle, including collections, reconciliation and reporting.
• Processed credit notes, debit notes, refunds, and proof of payment protocols to ensure accuracy and compliance.
• Oversaw invoicing accuracy, customer statement dispatch and general ledger alignment.
• Held monthly debt book reviews with the finance director. Built strong relationships with clients and internal departments for efficient collections.
• Achieved 95% collection rate, boosting cash flow significantly.
• Reduced overdue accounts by 30% through strategic follow-ups.
• Negotiated payment plans, recovering 20% more outstanding debts.
• Streamlined invoicing process, cutting processing time by 40%.
• Implemented new credit policies, enhancing risk management.
• Negotiated payment plans, recovering 20% of outstanding debts through tailored solutions for clients.
• Collaborated with sales teams to align credit terms with client needs.
• Maintained strong client relationships, fostering trust and loyalty.
• Developed and implemented credit policies to strengthen risk assessment and improve credit evaluation processes.

• Oversaw collections reporting and processed AR transactions, reconciled general ledger accounts, resolved external/internal queries, verified invoices, and managed issuance of credit notes.
• Negotiated payment plans, recovering 40% of previously written-off debts.
• Implemented credit checks, minimizing risk of bad debts by 20%.
• Developed reports that identified trends, boosting cash flow by 15%.
• Collaborated with sales team to resolve disputes, enhancing customer satisfaction.
• Utilized software tools to automate reminders, saving 10 hours weekly.
• Collaborated with sales team to resolve disputes, increasing satisfaction.
• Maintained accurate records to ensure compliance and readiness for audits.

• Full Function Credit Control Managed student receivables and created debtor accounts across departments.
• Implemented AR controls, tracked payments and coordinated with finance team.
• Directed collection strategies for arrears and legal recovery processes, enhancing recovery rates and minimizing write-offs.
• Managed credit risk assessments and supported credit vetting policies.
• Achieved 95% collection rate, enhancing cash flow stability.
• Analyzed aging reports, reducing overdue accounts by 40%.
• Streamlined payment processing workflows to improve cash flow and reduce turnaround times.
• Resolved disputes swiftly, improving customer satisfaction scores.
• Developed strong client relationships, boosting repeat business.
• Generated detailed reports that informed strategic decisions and improved departmental performance.
• Streamlined payment processing workflows, enhancing cash flow and reducing turnaround times.
• Led initiatives to implement automated systems for tracking outstanding invoices, increasing efficiency.

• Achieved 98% collection rate, enhancing cash flow stability.
• Achieved 98% accuracy in credit reporting, enhancing financial integrity.
• Streamlined credit processes, reducing DSO by 25% in one year.
• Negotiated payment terms to strengthen client relationships and improve retention.
• Negotiated payment terms, improving client relationships and retention.
• Developed credit risk assessment tools, minimizing bad debt by 15%.
• Managed customer accounts to ensure timely collections and maintain cash flow stability.
• Managed customer accounts, ensuring timely collections and enhancing cash flow stability.
• Developed payment plans for clients, facilitating debt resolution and fostering customer relations.

• Supervised full function credit control for African debtor portfolio, conducting cross-border credit management, handling multi-currency transactions, customer visits, and legal follow-ups while training staff and developing credit strategies to enhance client relationships.
• Expertly managed a portfolio of high-value accounts, boosting cash flow.
• Achieved a 95% collection rate, significantly reducing overdue accounts.
• Cultivated strong client relationships that fostered trust and loyalty, contributing to improved payment compliance.
• Managed end-to-end credit control process, ensuring timely collection of receivables.
• Trained and mentored junior staff, elevating team performance.
• Managed end-to-end credit control process, ensuring timely collection of receivables and reducing overdue accounts.
• Developed strong client relationships, fostering trust and loyalty.

Previous relevant experience upon request