Marjana Claassen
Mossel Bay
Summary
Motivated professional demonstrating strengths in customer service and operational management. Adapts to evolving business needs through effective problem-solving and team collaboration. Committed to bringing a positive attitude and dedication to future roles.
Overview
21
21
years of professional experience
Work History
Self Employed Salon Owner
Infused Beauty Studio
Mossel Bay
11.2024 - Current
- Operated hair salon, delivering exceptional styling and coloring services.
- Managed coffee shop, ensuring high-quality beverages and customer satisfaction.
- Provided beauty therapy treatments, enhancing client well-being and confidence.
- Managed salon operations, overseeing staff schedules, stock levels, and financial transactions to maintain efficiency.
- Developed and implemented marketing strategies to attract new clients and retain existing ones, increasing salon revenue.
- Maintained accurate client records, detailing treatments administered, preferences and products used for future reference.
- Handled cash and card transactions efficiently.
- Streamlined appointment booking system, reducing wait times and improving overall customer experience.
- Established a strong online presence through social media and a professional website, showcasing salon work and testimonials.
- Closely managed salon stock supplies, maintaining operational readiness whilst minimising waste.
- Built positive, professional relationships with salon staff, reducing turnover to provide outstanding customer continuity.
- Addressed customer complaints with empathy and professionalism, resolving issues promptly to maintain high satisfaction levels.
- Managed customer communications through email and phone in a timely manner.
- Addressed customer problems quickly to meet service standards and increase loyalty and satisfaction.
- Fostered a positive and supportive work culture, encouraging teamwork and mutual respect among all salon employees.
- Managed all areas of salon operations and appearance to maintain aesthetics and quality standards.
Office Manager
LP Truck and Trailer Repairs
Alberton
08.2005 - 10.2024
- Managed office correspondence, including emails, phone calls and mail, efficiently and promptly.
- Coordinated accurate clerical work for forms, files and data entry, ensuring timely completion of tasks.
- Delegated office administration tasks for smooth front-of-house management.
- Maintained strict confidentiality and discretion when processing sensitive data and information.
- Delivered administrative support to senior management, facilitating decision-making processes and project management.
- Maintained excellent team relationships by proactively helping others with complex problem-solving tasks.
- Oversaw effective file management to keep office records up-to-date.
- Interviewed and hired staff based on job and team fit.
- Coordinated diaries, scheduled meetings, and arranged travel itineraries for senior management to optimise time management.
- Monitored email inboxes, prioritised messages, and facilitated communication between departments and external stakeholders.
- Processed invoices, prepared financial reports, and conducted bank reconciliations to support the finance department.
- Communicated with staff through various internal platforms to keep colleagues informed of office updates.
- Kept team in compliance with office policies, safety processes and industry requirements.
- Administered HR duties, including maintaining employee records, processing new hire paperwork, and overseeing payroll activities.
- Handled confidential documents and correspondence with discretion, upholding the privacy and security of sensitive information.
- Applied strong problem-solving skills to address and resolve office-related issues promptly, minimising disruption to business operations.
- Supported the finance team during end-of-year audit preparations, facilitating accurate and timely financial reporting.
- Liaised with external vendors and service providers, ensuring timely delivery of services and goods to the office.
- Collaborated with HR to address employee concerns and foster a positive work environment conducive to high morale.
- Served as the primary point of contact for internal and external stakeholders, facilitating effective communication across all levels.
- Organised training to teach new office workers in processes and important policies.
- Implemented office policies and procedures, enhancing operational efficiency and ensuring compliance with industry standards.
- Completed regular performance reviews and advised employees on potential improvements.
- Communicated with office managers to understand department priorities and workload.
- Established clear procedures for team work, document tracking and data reporting.
- Provided exceptional secretarial support to Board members and senior management team.
- Made travel arrangements for staff on business trips, liaising with individual staff members to accommodate all requirements.
- Recruited new team members for vacancies using online job boards.
- Reviewed work results against objectives and identified staff knowledge or skill gaps.
Education
Gr 12 - Matric
Hoërskool Alberton
Alberton1993
Skills
- Customer experience management
- Salon operations
- Team leadership
- Visual merchandising
- Typing proficiency
- Organizational skills
- Appointment scheduling
- Client relationship management
- Problem solving
- Conflict resolution
- Operational efficiency
- Positive attitude
- Customer service excellence
- Operational management
- Friendly
- Multitasking
- Time-management
- Decision making
- Active listening
- Customer consultation
- Business networking
Languages
Afrikaans
Proficient
C2
English
Proficient
C2
Timeline
Self Employed Salon Owner
Infused Beauty Studio
11.2024 - Current
Office Manager
LP Truck and Trailer Repairs
08.2005 - 10.2024
Gr 12 - Matric
Hoërskool Alberton