Marié-Louise Van Wijk
Pretoria
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge. Effective at building and maintaining loyal customer base to maintain consistent revenue streams. Proficient in CRM software use and lead optimization. Offering exceptional communication and organizational skills combined with industrious, personable, and entrepreneurial nature.
Overview
22
22
years of professional experience
Work History
Sales Consultant
Biddulphs Removals
Pretoria
10.2012 - Current
- Engage with customers to identify removal service needs and preferences.
- Provide expert advice on packing materials and moving logistics.
- Manage client inquiries through phone, email, and in-person interactions.
- Develop strong relationships with clients for repeat business opportunities.
- Facilitate communication between customers and operational teams for smooth transitions.
- Coordinate with team members to ensure timely service delivery.
- Resolve customer concerns by providing effective solutions during the moving process.
- Work with fellow sales team members to achieve group targets.
- Participate in regular training sessions on new products, services, and industry trends.
GMD Standards Co-Ordinator
Fury Rivonia GM
05.2011 - 01.2012
- (GMD Co-ordinator) GM Difference – General Motors have implemented a standards procedure worldwide for all dealers. I ensure these standards are implemented and adhered to, reporting directly to the Dealer Principals. Standards Audits are done monthly with GM conducting their quarterly audits in the dealerships. I am also responsible for the daily customer satisfaction activities within two dealerships Fury Rivonia and Fury Hyde Park.
- I am responsible for the Fury Rivonia website. Maintenance and new activities.
- Upload all content on the Fury Rivonia Website
- Ensuring content is fresh and current. (Pricing; Vehicles; Specials)
- Testing the site on a monthly base.
- Database Management
- Special events – Assist in Organizing for the Fury Motor Group rugby development program.
- Assist Sales Manager and Stock Controller with Fury Rivonia and Fury Hyde Parks stock.
- Keep track of Vehicles (Stock) being delivered to us on a daily basis.
- Keep track of stock being split between two branches daily.
- Assist in doing stock takes on monthly basis.
- Assist Sales department in phoning other branches for vehicles needed.
- Benefits: Medical Aid and Pension fund.
- Reason for leaving: Personal Reasons.
Sales Consultant (Internal and External)
Bayley Worldwide Removals
10.2007 - 01.2010
- Representing Company in Pre-move surveys, Client Liaison, Selling of Services, Quotations(Costing and Typing) Corresponding with International Companies, Requesting Destination rates and services, dealing with Shipping lines, doing international paperwork with clients, handling queries and complaints, booking of containers with shipping lines, haulers and destination agents, invoicing and collecting of payments.
- Benefits: Company Car and Petrol Allowance, Cell phone Allowance, Medical Aid and Pension fund.
- Reason for Leaving: Retrenched
Move Co-ordinator
AGS Frasers International Removals
08.2006 - 09.2007
- Representing Company in Pre-move surveys, Client Liaison, Selling of Services, Quotations (Costing and Typing) Corresponding with International Companies, Requesting Destination rates and services, dealing with Shipping lines, doing international paperwork with clients, handling queries and complaints.
- Benefits: Company Car and petrol Allowance, Cell phone, Medical Aid and Pension fund.
- Reason for Leaving: Offered a better Salary and Package with another company
Travel Consultant
Global Paws
10.2004 - 10.2005
- Switchboard, Reception, Quotation, Import and Exporting of pet’s, Client Liaison, Handling Queries and complaints, Closing deals, Booking Shipments, Handling of Shipments, Handling of Shipments, General office and Admin duties.
- Benefits: No Benefits
- Reason for Leaving: Unfairly dismissed due to Pregnancy
Cashier
Steers (Famous Brands retails store)
04.2003 - 09.2004
- Managing Team, General office duties, Client liaison, handling queries and complaints, marketing, closing and opening of store, stock orderings Cash-up’s, team motivation, daily team meeting,. Interviewing and employing new staff, disciplinary hearings.
- Benefits: No Benefits
- Reason for leaving: Better work opportunity (Salary and Office hours)
Education
Grade 10 - Afrikaans, English, Mathematics, Computer Typing, Accountancy, Biology
Hoërskool Jan De Klerk
Skills
- Client engagement
- Service coordination
- Quotation preparation
- Logistics management
- Customer relationship management
- Team collaboration
- Effective communication
- Problem solving
- Conflict resolution
- Time management
- Training facilitation
- Market analysis
Languages
Afrikaans (Fluent), English (Fluent)
References
- Gert, Pretorius, General Manager, Steers
- Michelle, Ward, Travel Manager, Global Paws
- Renee, van der Walt, Branch Manager, AGS Frasers
- Lydia, Mineo, Manager, Bayley Worldwide Removals
- Mike, Goltman, DP, Fury Rivonia GM
- Jafta, Ndlovu, Branch Manager, Biddulphs Removals
Personal Views
- I am a bubbly person and always like to make jokes in order to establish a friendly environment in my workplace.
- I am a very dedicated, hardworking & trustworthy employee who always performs my utter best in all my work.
- I am use to working under pressure and I am always very organized with my work and in what I do.
- I am a real go-getter and I am sure if given the opportunity I will be a great asset to your company.
Timeline
Sales Consultant
Biddulphs Removals
10.2012 - Current
GMD Standards Co-Ordinator
Fury Rivonia GM
05.2011 - 01.2012
Sales Consultant (Internal and External)
Bayley Worldwide Removals
10.2007 - 01.2010
Move Co-ordinator
AGS Frasers International Removals
08.2006 - 09.2007
Travel Consultant
Global Paws
10.2004 - 10.2005
Cashier
Steers (Famous Brands retails store)
04.2003 - 09.2004
Grade 10 - Afrikaans, English, Mathematics, Computer Typing, Accountancy, Biology
Hoërskool Jan De Klerk
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