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Gugulethu Pamela Manala
Samotologist
Johannesburg,GP
Work Preference
Summary
Dynamic Sales Consultant with a proven track record at Lumia, excelling in customer relationship management and consultative sales. Enhanced client satisfaction through tailored product recommendations and strategic follow-ups. Skilled in closing techniques and staff training, consistently exceeding sales goals and fostering long-lasting client relationships. Multilingual communicator adept at understanding diverse customer need. I am a hard worker self motivated and most of my knowledge is from self teachings, wanting to better. Everything i do is part sourced from external material and people around me, i am driven by the challenges i find them fulfilling and i have leant to learn new things through my everyday struggles.
I am very much determind to succeed in everything i do and always give excellent results through my work.
Overview
12
12
years of professional experience
Work History
Sales Consultant
Lumia
10.2024 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Followed up with existing customers to provide additional support and address concerns.
- Stayed knowledgeable on latest products or service innovations and technological advancements through continuous training.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Reach my target on the 3rd month of starting with the compay
Administrative Manager
BlueBubblesSoap
04.2023 - 06.2024
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Verified customer information for orderly, up-to-date online systems.
- Making sure that the online orders where up to date and sent out on time.
- Helped on production lines when needed as it is a production company by labeling and filling of the content in the desired containers.
- Online updating info of our products that means also adding new products and removing the old discontinued products
Assistant Store Manager
Earthbound (Beauty Factory)
09.2018 - 08.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Rotated merchandise and displays to feature new products and promotions.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
Beauty Advisor
RedSqure (Edgars)
03.2014 - 08.2018
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Followed up with customers to increase satisfaction with purchases and services.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Actively promoted store events and promotions to encourage customer participation and drive sales growth.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Provided expert makeup application services for special events, ensuring client satisfaction through tailored looks that highlighted natural features.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
- Contributed to inventory management by accurately tracking stock levels and placing timely orders for replenishment.
- Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Processed payments, entering sales in register for prompt customer service.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Conducted informative in-store product demonstrations, leading to heightened consumer awareness of new releases.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Maintained counter and display areas for cleanliness and organization.
- Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
- Conducted regular cleaning duties to maintain a hygienic workspace compliant with industry standards.
- Trained new Beauty Advisors on product knowledge and customer service excellence, standardizing high service levels.
- Provided makeup application services, elevating customer satisfaction and boosting repeat business.
- Performed cash, card, and transactions to complete customer purchases.
Education
High School Diploma -
Physio-Aesthetics Beauty Academy( ITEC)
Mondeor, South Africa 04.2001 -
High School Diploma -
Forest High School
Johannesburg, South Africa 04.2001 -
Skills
Time management
Community networking
Customer liaison
Sales funnel management
Customer relationship management
Demonstrations
Sales proposal creation
Product and service sales
Closing techniques
Multilingual capacity
Client service
Customer relationship building
Sales expertise
Product merchandising
Business development
Systems and software expertise
Client account management
Client engagement
Market trends
Product management and pricing
Contact follow-up
Industry trends
Consultative sales
Sales strategies
Strategic planning
Cold calling
Sales consultation
Customer service
Relationship building
Complex Problem-solving
Sales closing
Customer needs assessment
Interpersonal communication skills
Customer retention
Sales presentations
Sales development
Staff training
Negotiation tactics
Relationship selling
Software
Online optcle
Front office
Back office
Microsoft word
Excel
Outlook
reading book
i enjoy reading novels
Romance :
the novels that i have read
The silent wife
Forgiving what you cant forget
Fantasy
A court of stones and roses
A kingdom of shadows
Fire and blood
Timeline
Sales Consultant
Lumia
10.2024 - Current
Administrative Manager
BlueBubblesSoap
04.2023 - 06.2024
Assistant Store Manager
Earthbound (Beauty Factory)
09.2018 - 08.2023
Beauty Advisor
RedSqure (Edgars)
03.2014 - 08.2018
High School Diploma -
Physio-Aesthetics Beauty Academy( ITEC)
04.2001 -
High School Diploma -
Forest High School
04.2001 -
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
zulu
Bilingual or Proficient (C2)
xhosa
Intermediate (B1)
Interests
Baking and cooking for family