Summary
Overview
Work History
Education
Skills
References
Timeline
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MARGARET THEMBINKOSI MHLANGA

MARGARET THEMBINKOSI MHLANGA

Cape Town

Summary

Dynamic and results-driven professional with experience at Celebrity Cruises, excelling in dining customer service and complex problem-solving. Proven ability to enhance guest satisfaction through attentive service and effective communication. Skilled in menu memorization and dietary restrictions, consistently earning positive feedback and referrals from satisfied patrons.

Overview

11
11
years of professional experience

Work History

Assistant Waiter

Celebrity Cruises
Miami
01.2025 - Current
  • Set up tables with appropriate linens, utensils, and glassware for dining experiences.
  • Assisted in managing guest dietary restrictions and preferences efficiently.
  • Provided friendly and attentive service to enhance guest satisfaction onboard cruises.
  • Assisted waiters in taking orders and delivering food to tables.
  • Checked on customers periodically throughout the meal to ensure satisfaction with food and drinks.
  • Communicated effectively with kitchen staff about customer orders and special requests.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.

Waitress

Woodstock Brewery
Capetown
04.2014 - 12.2024
  • Used cash registers and credit card machines to cash out customers
  • Greeted new customers, discussed specials, and took drink orders
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
  • Provided recommendations on menu items and upsold food and drinks to increase sales
  • Trained new waitstaff on proper food handling, customer service and safety procedures
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request
  • Inspected dishes and utensils for cleanliness
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
  • Remained calm and poised when dealing with difficult customers or during busy shifts
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
  • Kept server areas clean and stocked to increase efficiency while working tables.

Education

Diploma in Caregiving -

Allison Online
Ireland
03.2023

Secretarial Studies And Office Administration -

Young People @ Work
Cape Town
11.2021

Aupair, Nanny And Night Nursing -

Chilton
Cape Town
01.2018

Skills

  • To-Go Order Preparation
  • Price Memorization
  • Ordering Procedures
  • Beverage Preparation
  • Sales Expertise
  • Check Payment Processing
  • Dietary Restrictions
  • Wine Pairings
  • Menu Memorization
  • Accurate Money Handling
  • Dining Customer Service
  • Complex Problem-Solving
  • Warm and Friendly
  • Taking Reservations

References

  • Jo Neil, 021 203 3045, 079 650 4180, Woodstock Brewery
  • Andre Viljoen, 082 894 4990, Woodstock Brewery, General Manager/Owner

Timeline

Assistant Waiter

Celebrity Cruises
01.2025 - Current

Waitress

Woodstock Brewery
04.2014 - 12.2024

Diploma in Caregiving -

Allison Online

Secretarial Studies And Office Administration -

Young People @ Work

Aupair, Nanny And Night Nursing -

Chilton

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MARGARET THEMBINKOSI MHLANGA