Performing Theatre Arts and drama
David Nyikuli
Hotelier.
Nairobi
Summary
Enthusiastic and reliable professional wait staff who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Assistant Waiter
Royal Caribbean Group (Celebrity Beyond)
Florida
11.2022 - 06.2023
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest duri each cruise.
- I did give advice regarding allergies before taking food orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow while onboard.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Assisted the Waiter to ensure quick and efficient service delivery.
- Performing other duties allocated to me by my waiter and the rest super.
Waiter
Acacia Premier Hotel
Kisumu
10.2018 - 11.2022
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Used cash registers and credit card machines to cash out customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Met with chef to review daily specials and menu changes.
Waiter
Sovereign Hotels
Kisumu
04.2018 - 08.2018
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Informed customers about daily and seasonal specials.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Increased sales significantly by upselling higher-end products to customers.
Education
Bachelor's Degree - Hotels And Hospitality Management
University of Kabianga
Kericho, Kenya. 09.2014 - 12.2018
Skills
Food spoilage prevention
undefinedCertification
STCW ] Training - [One Month]
Accomplishments
- Selected to serve notable VIP guests for major private events.
- Earned a 10% bonus for successfully up-selling the most items from the restaurant's new summer menu.
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
- Won the Award for the Employee of the Month front of the house March 2022 due to excellent work.
Affiliations
- International Association of Administrative Professionals
Interests
Writing hospitality based articles among others
Scripting plays for stage performance
Hospitality volunteer work for the community
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Waiter
Royal Caribbean Group (Celebrity Beyond)
11.2022 - 06.2023
STCW ] Training - [One Month]
10-2022
Waiter
Acacia Premier Hotel
10.2018 - 11.2022
Waiter
Sovereign Hotels
04.2018 - 08.2018
Bachelor's Degree - Hotels And Hospitality Management
University of Kabianga
09.2014 - 12.2018
[Computer Software Training ] Certificate of Literacy in Computer packages [1 months]
05-2014
[KCSE ]Kenya Certificate of Secondary Education. [2010-2013]
11-2013
(KCPE) Kenya Certificate of Primary Education. (2002-2009)
11-2009
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