Mapula Mashishi
Insurance Consultant
Zwartkop
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
22
22
years of professional experience
Work History
Young Aspiring Team Manager(YATS) program
OUTsurance
11.2017
Commercial Client Care Advisor
OUTsurance
11.2020 - Current
- Deliver positive, seamless and professional customer service during every interaction with client in a considerate and timely manner
- Handling client’s queries and complaints
- Advising clients of endorsements and/or changes on their policies after a claim
- Issue policy documents
- Re-instating canceled policies
- Loading own leads/referrals
- Handling debit order queries and refunds
- Handling policy changes including additions and cancellations
- Quotes and Sales
- Ensuring that accurate and comprehensive notes are made and all e-mails/records are attached on client’s policies.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
Business /Personal lines Client Care Advisor
OUTsurance
08.2011 - 09.2019
- Same as above
Acting Business Client Care Team Manager
OUTsurance
01.2018 - 03.2018
Business Outbound Sales Advisor
OUTsurance
12.2010 - 07.2011
Call Center Sales Consultant (Prospecting for Avbob)
MacDougall Brokers
10.2008 - 11.2010
Kitchen Supervisor
Roman’s pizza
01.2007 - 09.2008
Temp Receptionist
Adele Van der Walt attorneys Inc.
03.2006 - 09.2006
Storeroom Personnel
Teqnovo (Pty) ltd
04.2002 - 10.2003
Education
Senior Certificate -
P.H.L Moraka High School
Pretoria, South AfricaA+ Computer Technicians - Information Technology
Pretoria West College of Engineering
Pretoria, South AfricaCall Center Certificate - Customer Service
Cornerstone (Pty) Ltd
Randburg, South AfricaSkills
Customer service
Negotiation skills
Sales
Tolerance for stress
Computer literacy
Attention to details
Excellent telephone etiquette and communications skills
Aptitude to identify and solve problems
Team support
Very good interpersonal skills
Personal Information
- ID Number: 7807070480083
- Nationality: South African
- Driving License: Code 08 with own vehicle
References
- Mr. Levalle Naidoo, 0636572455, OUTsurance
- Ms. Daphne Naicker, 0828694373, OUTsurance
Timeline
Commercial Client Care Advisor
OUTsurance
11.2020 - Current
Acting Business Client Care Team Manager
OUTsurance
01.2018 - 03.2018
Young Aspiring Team Manager(YATS) program
OUTsurance
11.2017
Business /Personal lines Client Care Advisor
OUTsurance
08.2011 - 09.2019
Business Outbound Sales Advisor
OUTsurance
12.2010 - 07.2011
Call Center Sales Consultant (Prospecting for Avbob)
MacDougall Brokers
10.2008 - 11.2010
Kitchen Supervisor
Roman’s pizza
01.2007 - 09.2008
Temp Receptionist
Adele Van der Walt attorneys Inc.
03.2006 - 09.2006
Storeroom Personnel
Teqnovo (Pty) ltd
04.2002 - 10.2003
Senior Certificate -
P.H.L Moraka High School
A+ Computer Technicians - Information Technology
Pretoria West College of Engineering
Call Center Certificate - Customer Service
Cornerstone (Pty) Ltd
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