Nthatisi Molefe

• Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
• Led employee relations through effective communication, coaching, training, and development.
• Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
• Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
• Enhanced team productivity by implementing efficient task delegation and time management strategies.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Established team priorities, maintained schedules and monitored performance.
• Defined clear targets and objectives and communicated to other team members.

• Increased sales by offering general advice on purchases and promoting additional products.
• Created customized solutions for clients' unique needs, resulting in enhanced customer loyalty.
• Increased sales by establishing rapport with customers and identifying their needs.
• Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
• Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
• Developed long-lasting client relationships by providing exceptional customer service.
• Listened to customer details and offered matching solutions to meet wide range of requirements.
• Collaborated with team members to achieve monthly sales goals and improve overall performance.
• Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.

- Provided front‑line assistance to customers, handling product inquiries, sales, and marketing support.
- Generated invoices, quotations, and processed banking transactions using SAP Business One.
- Managed appointments, follow‑ups, and customer records through DigiCall and other CRM tools.
- Performed chip‑repair troubleshooting and conducted vehicle inspections, documenting findings in the system.
- Delivered a high level of service that contributed to increased sales and customer satisfaction.

• Organized library shelves, materials and equipment in clear, alphabetized order.
• Provided one‑on‑one assistance to students, helping them locate books and resources both in the physical library and through the Sierra online catalogue.
  Conducted research support via phone, email, and in‑person appointments, guiding students through the search process and ensuring they found the materials they needed.
  Utilized Sierra’s web interface to check availability, place holds, and manage account queries, streamlining the retrieval of resources.
  Delivered clear, patient explanations of library procedures and research strategies, enhancing students’ information‑literacy skills

• Provided intensive, two‑week tutoring sessions for Grade 12 learners during the winter term.
  - Designed and delivered engaging lesson plans that reinforced core economic concepts and exam techniques.
  - Utilised interactive activities and real‑world examples to boost comprehension and confidence.
  - Tracked student progress through short quizzes and supplied personalised feedback to drive improvement.
• Supported grade 12 student success by offering additional resources such as supplementary readings, online tools, and useful websites related to course content.
• Improved student understanding of complex economic theories by incorporating real-world examples and case studies..
• Stayed up-to-date on developments in the field of economics through regular professional development opportunities and self-directed learning efforts.