Mandy Roy
Midrand
Summary
Highly motivated professional with strong interpersonal skills and proficiency in Microsoft Office. Experienced in managing office operations, coordinating schedules, and maintaining records. Fluent in isiXhosa, isiZulu, Sepedi, Afrikaans, Setswana, and English. Demonstrates a solid work ethic and adaptability in diverse environments, committed to delivering exceptional customer service.
Overview
6
6
Languages
18
18
years of professional experience
Work History
Administrator
First Assist Management
03.2026 - Current
- Supported call center manager in administrative functions to ensure smooth operations.
- 2. Organised and prioritised emails to improve communication efficiency.
- Handled queries to provide timely support and enhance customer satisfaction.
- Submit report on call center progress daily
- 5. Upload and update calls on the SFTP for insurances
- 6. Managed CSI documentation to ensure compliance and accuracy.
- 7. Daily register update
- 8. Submit report on call center progress daily
Call Center Agent
First Assist Management
05.2023 - 03.2026
- Answered incoming calls from clients seeking roadside assistance, providing prompt support and guidance
- Scheduled transportation for clients to guarantee timely assistance during roadside emergencies
- Conducted regular follow-ups with clients and service providers to ensure satisfaction and timely resolution of issues
- 3. Searched for nearby service providers to support client
- 2. Created cases using system for efficient tracking
- 6. Closed and completed daily cases to maintain workflow
Customer Service Agent
DSV
01.2019 - 02.2022
- 1.Called clients to coordinate delivery dates and times for optimal client satisfaction.
- 5. Managed email correspondence to provide timely support.
- 3. Called drivers every 2 hours to confirm status of deliveries and ensure timely service.
- 4. Reaching daily call targets.
- 2 .Maintained delivery routes to optimise logistics.
- 6. Utilised Google Maps for accurate route planning.
- 7. Sent daily reports to manager/team leader to provide updates on delivery operations.
Call Centre Agent
Stock Market College
06.2018 - 12.2018
- 2. Achieved daily call targets, ensuring timely communication and support for clients.
- 1.Called clients to schedule meetings with Sales Representatives, facilitating potential sales opportunities.
- 3. Informed clients about trading school offerings, enhancing their understanding of available educational resources.
Call Centre Agent
iContact
03.2018 - 04.2018
Receptionist
National Heritage Council
06.2013 - 07.2013
Administrator/ Receptionist
Protem
06.2012 - 10.2012
Call Centre Agent
Flexi Club Leisure Group
03.2012 - 04.2012
Cashier
Dischem Pharmacies
03.2009 - 01.2012
Sales Person
NWJ
01.2009 - 03.2009
Education
Grade 12 - English, Afrikaans, Accounting, History, Business Economics, Mercantile Law
Marlboro Gardens SS
01-2006
Skills
- Customer service
- Customer relationship management
- Call handling
- Data entry
- Report generation
- Microsoft Office
- Oral communication
- Written communication
- Interpersonal skills
Languages
isiXhosa
isiZulu
Sepedi
Afrikaans
Setswana
English
Custom
- NWJ, 011 656 8555
- Protem, 011 518 4600
- DSV, 011 671 9500
- First Assist Management 071 417 5697
Personal Information
- Available: Immediately
- Ethnicity: Coloured
- Health Status: Good
- Criminal Record: None
Timeline
Administrator
First Assist Management
03.2026 - Current
Call Center Agent
First Assist Management
05.2023 - 03.2026
Customer Service Agent
DSV
01.2019 - 02.2022
Call Centre Agent
Stock Market College
06.2018 - 12.2018
Call Centre Agent
iContact
03.2018 - 04.2018
Receptionist
National Heritage Council
06.2013 - 07.2013
Administrator/ Receptionist
Protem
06.2012 - 10.2012
Call Centre Agent
Flexi Club Leisure Group
03.2012 - 04.2012
Cashier
Dischem Pharmacies
03.2009 - 01.2012
Sales Person
NWJ
01.2009 - 03.2009
Grade 12 - English, Afrikaans, Accounting, History, Business Economics, Mercantile Law
Marlboro Gardens SS