Assistant Manager for Social Facilitation and Stakeholder Management
Northam,NW
Summary
Dynamic Assistant Manager specializing in social facilitation and stakeholder management, with extensive experience in services marketing and community development through collaboration on Season Five and Nicole EMP construction projects. Proven leadership abilities and exceptional multi-tasking skills foster harmonious relationships within community and project teams. A forward-thinking team leader adept at optimizing departmental operations to achieve strategic goals, with a successful track record of aligning talent with roles to enhance overall performance. Committed to proactive engagement and continuous operational improvement, driving initiatives that elevate organizational effectiveness.
Overview
7
7
years of professional experience
7
7
Certifications
Work History
Assistant Manager Social Facilitator and Stakeholder management
Season Five
01.2022 - 01.2026
Assistance Manager Social Facilitator and Stakeholder management Season Five for the construction of Northam Waste Water Treatment Plant from 2022-2026
Assistant Manager Social Facilitator and Stakeholder management
Baphalane Primary School
01.2024 - 01.2024
Assistance Manager Social Facilitator and Stakeholder management for the Refurbishment and upgrade of the Baphalane Primary School from 2024-2024
Marketing Manager
Nicole EMP Construction and Projects
01.2020 - 01.2022
Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Managed budgets, allocating funds strategically towards high-impact initiatives that supported overall business goals.
Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
Increased brand awareness by developing and implementing strategic marketing campaigns.
Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
Conducted market research to identify new business opportunities and stay ahead of industry trends.
Optimized sales processes, streamlining procedures for increased efficiency and better customer service.
Analyzed sales and marketing data for improved strategies.
Conducted market research to inform decision-making processes regarding event themes, formats, and pricing strategies.
Optimized sales team performance through regular coaching sessions, goal-setting exercises, and performance reviews.
Strengthened relationships with key clients, securing repeat business and fostering ongoing partnerships.
Boosted attendee satisfaction scores by regularly soliciting feedback and incorporating suggestions into future events planning processes.
Managed budgets for multiple events simultaneously, ensuring cost-effectiveness without compromising the overall experience.
Grew market share by identifying new opportunities for expansion and collaborating with cross-functional teams to capitalize on them.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Responded to customer requests for products, services, and company information.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assistant Manager Social Facilitator and Stakeholder management and marketing manager
Nicole EMP
01.2019 - 01.2020
Assistance Manager Social Facilitator and Stakeholder management and marketing manager Nicole EMP for Northam Clinic upgrade from 2019-2020
Skills:
Draw up inception report
Write stakeholder mapping report
Help the CEO to identify the correct stakeholders and call meetings for briefing and consultation.
Soliciting the needs of stakeholders and averting several potential community projects threats throughout the project.
Coordinating and liaising the community and project Team
Assist is local SMMEs database formulation
Do services marketing and reporting
Do awareness report for the community development projects
Market Research
Budget Management
Team Management
Collaborations
Supervised day-to-day operations to meet performance, quality and service expectations.
Improved customer satisfaction by addressing and resolving complaints promptly.
Developed strong working relationships with staff, fostering a positive work environment.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
Bachelor of Commerce - Bcomm Marketing
National University of Lesotho
01-2007
Skills
Communication (certified)
Public relations (certified
Digital marketing (certified)
copywriting (certified)
Canva tools (certified)
Customer Service (certified)
Problem-solving
Active listening
Call management
Adaptability and flexibility
Complaint handling
Task prioritization
Relationship building
Follow-up skills
Report generation
Brand representation
Proofreading
Certification
Customer service
Interests
Reading and playing mind games
Timeline
Assistant Manager Social Facilitator and Stakeholder management
Baphalane Primary School
01.2024 - 01.2024
Assistant Manager Social Facilitator and Stakeholder management
Season Five
01.2022 - 01.2026
Marketing Manager
Nicole EMP Construction and Projects
01.2020 - 01.2022
Assistant Manager Social Facilitator and Stakeholder management and marketing manager
Public Participation and Social Facilitator (Stakeholder Engagement) at Mbofoho Consulting and Project ManagersPublic Participation and Social Facilitator (Stakeholder Engagement) at Mbofoho Consulting and Project Managers
<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.
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