Reading and playing mind games
Mampolokeng Elizabeth Thekiso
Assistant Manager for Social Facilitation and Stakeholder Management
Northam,NW
Summary
Dynamic Assistant Manager specializing in social facilitation and stakeholder management, with extensive experience in services marketing and community development through collaboration on Season Five and Nicole EMP construction projects. Proven leadership abilities and exceptional multi-tasking skills foster harmonious relationships within community and project teams. A forward-thinking team leader adept at optimizing departmental operations to achieve strategic goals, with a successful track record of aligning talent with roles to enhance overall performance. Committed to proactive engagement and continuous operational improvement, driving initiatives that elevate organizational effectiveness.
Overview
7
7
years of professional experience
7
7
Certifications
Work History
Assistant Manager Social Facilitator and Stakeholder management
Season Five
01.2022 - 01.2026
- Assistance Manager Social Facilitator and Stakeholder management Season Five for the construction of Northam Waste Water Treatment Plant from 2022-2026
Assistant Manager Social Facilitator and Stakeholder management
Baphalane Primary School
01.2024 - 01.2024
- Assistance Manager Social Facilitator and Stakeholder management for the Refurbishment and upgrade of the Baphalane Primary School from 2024-2024
Marketing Manager
Nicole EMP Construction and Projects
01.2020 - 01.2022
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed budgets, allocating funds strategically towards high-impact initiatives that supported overall business goals.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Conducted market research to identify new business opportunities and stay ahead of industry trends.
- Optimized sales processes, streamlining procedures for increased efficiency and better customer service.
- Analyzed sales and marketing data for improved strategies.
- Conducted market research to inform decision-making processes regarding event themes, formats, and pricing strategies.
- Optimized sales team performance through regular coaching sessions, goal-setting exercises, and performance reviews.
- Strengthened relationships with key clients, securing repeat business and fostering ongoing partnerships.
- Boosted attendee satisfaction scores by regularly soliciting feedback and incorporating suggestions into future events planning processes.
- Managed budgets for multiple events simultaneously, ensuring cost-effectiveness without compromising the overall experience.
- Grew market share by identifying new opportunities for expansion and collaborating with cross-functional teams to capitalize on them.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assistant Manager Social Facilitator and Stakeholder management and marketing manager
Nicole EMP
01.2019 - 01.2020
- Assistance Manager Social Facilitator and Stakeholder management and marketing manager Nicole EMP for Northam Clinic upgrade from 2019-2020
- Skills:
- Draw up inception report
- Write stakeholder mapping report
- Help the CEO to identify the correct stakeholders and call meetings for briefing and consultation.
- Soliciting the needs of stakeholders and averting several potential community projects threats throughout the project.
- Coordinating and liaising the community and project Team
- Assist is local SMMEs database formulation
- Do services marketing and reporting
- Do awareness report for the community development projects
- Market Research
- Budget Management
- Team Management
- Collaborations
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
Bachelor of Commerce - Bcomm Marketing
National University of Lesotho
01-2007
Skills
Communication (certified)
Public relations (certified
Digital marketing (certified)
copywriting (certified)
Canva tools (certified)
Customer Service (certified)
Problem-solving
Active listening
Call management
Adaptability and flexibility
Complaint handling
Task prioritization
Relationship building
Follow-up skills
Report generation
Brand representation
Proofreading
Certification
Customer service
Interests
Timeline
Assistant Manager Social Facilitator and Stakeholder management
Baphalane Primary School
01.2024 - 01.2024
Assistant Manager Social Facilitator and Stakeholder management
Season Five
01.2022 - 01.2026
Marketing Manager
Nicole EMP Construction and Projects
01.2020 - 01.2022
Assistant Manager Social Facilitator and Stakeholder management and marketing manager
Nicole EMP
01.2019 - 01.2020
Bachelor of Commerce - Bcomm Marketing
National University of Lesotho