MAMOKETE GRACE MOSITO
Betting Clerk
Sebokeng
Summary
My working experience has enabled me to: Improve my theoretical and practical knowledge of communication, Cultural / gender diversity - Understanding individual needs and get on with a wide variety of people, Climate/ weather and environment conditions - Adapt to the working conditions and perform work safely under adverse conditions, Interpersonal skills - Improved tactics of team work and the importance of team work, Leadership skills - Application of knowledge and skills, Time management principles – Planning, scheduling and prioritizing of activities
Overview
15
15
years of professional experience
Work History
Betting Clerk
Betfred South Africa
Vereeniging
05.2017 - Current
- Showcased excellent multitasking abilities by simultaneously assisting multiple customers while updating odds boards accurately.
- Improved operational efficiency by maintaining organized records of all betting transactions.
- Maximized profits for the organization by encouraging informed betting choices among patrons.
- Assisted customers in understanding betting options, resulting in confident wagering decisions.
- Enhanced customer loyalty with exceptional service, ensuring all transactions were handled professionally and accurately.
- Developed a reputation for reliability, managing large volumes of bets during peak times without error.
- Adapted quickly to changing odds or race cancellations, informing customers promptly to minimize confusion.
- Maintained high standards of integrity by adhering to all company policies and gaming regulations.
- Handled cash transactions securely, maintaining accountability for funds throughout shifts.
- Increased customer satisfaction by providing timely and accurate betting assistance.
- Resolved customer disputes calmly and professionally, promoting a fair gaming atmosphere.
- Verified winning tickets efficiently, ensuring prompt payouts to satisfied customers.
- Supported new staff members through training and mentorship, fostering a productive team dynamic.
- Built strong relationships with regular clients, developing trust through consistent quality service.
- Managed payouts or collection of amounts at conclusion of wagers.
Admin Clerk Intern
SOUTH AFRICAN POLICE SERVICE (VANDERBIJLPARK)
Vanderbijlpark
08.2014 - 11.2016
- Entered data into system and updated customer contacts with information to keep records current.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Input data and processed system change to generate accurate reports.
- Arranged meetings and appointments and updated records to assist management.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Proofread and edited professional documents to fix errors.
- Enhanced office efficiency by streamlining filing systems, ensuring quick and accurate retrieval of documents.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Compiled and analyzed data to produce reports.
Fieldwork Supervisor
STATISTICS OF SOUTH AFRICA (VEREENIGING)
08.2011 - 11.2011
Education
High School Diploma -
Sedibeng TVET College
Vanderbijlpark 09-2022
Management Assistant N6 - Information Processing, Communication, Office Practice, Public Relations
Sedibeng TVET College Vanderbijlpark Campus
01-2014
Gauteng Senior Certificate - English 1st Language, Afrikaans 2nd Language, Life Science, Travel and Tourism, Consumer Studies, Life Orientation
General Smuts High School
01-2010
Skills
MS Word
MS Excel
References
- Captain HJ, Cloete, Head of Administration, 083 289 4766, 016 910 9098, South African Police Service
- Mr Abel, Mohlalanyane, Fieldwork Coordinator, 061 462 1113, Statistics of South Africa
Timeline
Betting Clerk
Betfred South Africa
05.2017 - Current
Admin Clerk Intern
SOUTH AFRICAN POLICE SERVICE (VANDERBIJLPARK)
08.2014 - 11.2016
Fieldwork Supervisor
STATISTICS OF SOUTH AFRICA (VEREENIGING)
08.2011 - 11.2011
Management Assistant N6 - Information Processing, Communication, Office Practice, Public Relations
Sedibeng TVET College Vanderbijlpark Campus
Gauteng Senior Certificate - English 1st Language, Afrikaans 2nd Language, Life Science, Travel and Tourism, Consumer Studies, Life Orientation
General Smuts High School
High School Diploma -
Sedibeng TVET College