Mametja Jacob Taunyane
Vosloorus
Summary
Experienced banking professional with a proven track record in operational coordination, client retention, and team leadership. Demonstrates expertise in cash handling, conflict management, and first-line maintenance through roles such as ATM custodian, Services banker and Team leader. Adept at resolving complaints, ensuring operational efficiency, and maintaining high customer service standards. Skilled in written and verbal communication, attention to detail, and resilient decision-making. Committed to driving organisational success by leveraging extensive experience in financial operations and customer relationship management.
Overview
19
19
years of professional experience
Work History
ATM Custodian
Nedbank
09.2015 - 06.2026
- Loading Cash into ATM.
- Balancing ATM cash and Settlement.
- Reporting ATM surplus/shortages.
- Collecting and Processing ATM deposits.
- Escalate/report ATM problems to the appropriate parties.
- Ensure ATM is operational within the agreed turnaround time.
- Maintain ATM availability standards to ensure customer service.
- Accurately perform ATM first line maintenance.
Services Banker(Consultant)
Nedbank
05.2008 - 09.2015
•Focus on client retention; build and maintain relationships with clients to ensure financial needs of clients are met across all product lines.
•Product education and channel navigation; provide efficient quality service; problem resolution of complaints and resolving client queries.
Team Leader Sales(Care-Taking)
Nedbank
06.2012 - 12.2012
- Monitored team performance, identifying areas for improvement and implementing corrective actions.
- Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
- Resolved complex customer enquiries, disputes and complaints.
- Evaluated team performance and provided constructive feedback to improve daily goal achievement.
Bank Teller
Nedbank
02.2007 - 04.2008
- Processed customer transactions accurately and efficiently, including deposits, withdrawals, and transfers.
Education
Diploma of Higher Education - Business Management
Graduate Institute of Management & Technology
Woodmead, GP01-2007
Higher National Diploma - Production Management
Vaal University of Technology
Vanderbijlpark, GP01-2005
Certificate of Higher Education - Matric
Masithwalisane Secondary School
Vosloorus, GP01-2001
Skills
- Conflict management
- Operational coordination
- First line maintenance
- Client retention
- Complaint resolution
- Team leadership
- Written and verbal communication
- Attention to Detail
Timeline
ATM Custodian
Nedbank
09.2015 - 06.2026
Team Leader Sales(Care-Taking)
Nedbank
06.2012 - 12.2012
Services Banker(Consultant)
Nedbank
05.2008 - 09.2015
Bank Teller
Nedbank
02.2007 - 04.2008
Diploma of Higher Education - Business Management
Graduate Institute of Management & Technology
Higher National Diploma - Production Management
Vaal University of Technology
Certificate of Higher Education - Matric
Masithwalisane Secondary School