THEODORA ZIYANDA NJOKWENI

• Controlling ATM cash according to laid-down instructions.
• Balancing cash at the required intervals.
• Ensuring the correct process has been followed and correct details entered on the ATM (system).
• Obtaining a slip for every replenishment.
• Controlling treasury cash, blank forms, safe custody items, and duplicate keys.
• Understanding and managing the risks associated with the custody of ATMs.
• Maintaining a high level of integrity and ethical standards.
• Removing money canisters from the ATM and replenishing machine supplies.
• Counting cash and items deposited by customers and comparing them to transactions indicated on the transaction tape from the ATM.
• Recording transaction information on a form or log and notifying designated personnel of discrepancies.

• Processed transactions swiftly using point-of-sale systems to minimise waiting times for customers.
• Followed all company protocols strictly whilst interacting with customers or handling their data.
• Demonstrated adaptability by handling varying shifts during peak periods or staff shortages.
• Improved overall efficiency with time management and multitasking abilities.
• Developed excellent rapport with customers to encourage repeat business.
• Served as primary point of contact for clients, ensuring their concerns were addressed efficiently.
• Resolved complex issues using problem-solving skills, resulting in improved customer satisfaction rating.
• Utilised product knowledge to assist customers with enquiries and purchases.
• Worked as part of a team to improve overall customer experience.
• Updated records accurately after every interaction, ensuring seamless future communications with customers.
• Maintained the highest standards of professionalism whilst managing customer interactions.
• Executed administrative tasks such as filing, copying and faxing documents accurately.
• Answered customer telephone calls promptly and improved on-hold wait times.
• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.

· Receiving and disbursing money or cash to clients.

· Verifying clients’ details.

· Detecting Fraud.

· Preparing Money Orders.

· Entering of transaction into the bank ‘s computer system.

· Balancing of teller float, balancing of treasury float, ATM custodian, western union, forex, Compiling of forex listings, teller listings.

· Generating leads to support Sales Consultants.

· Reconciling amount of cash received.

.Capturing leads on the portal