Malindi Khoza
Johannesburg
Summary
Dedicated waitress with a strong focus on customer service, team collaboration, and order accuracy. Committed to creating a welcoming atmosphere that fosters customer loyalty and satisfaction.
Overview
2026
2026
years of professional experience
2026
2026
years of post-secondary education
Work History
Waitress
Malindi
Johannesburg
04.2021 - 11.2025
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Coordinated with kitchen staff to ensure timely food delivery and accurate orders.
- Engaged with customers to foster a welcoming atmosphere and build rapport.
- Took orders for food and drinks and delivered them to guests.
- Assisted other wait staff members in times of heavy customer traffic.
- Checked back with customers throughout meal service to ensure satisfaction.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Answered questions about menu items, ingredients, and pricing.
Waitress
Hang awt
Johannesburg
- Maintained cleanliness and organization of tables to enhance customer dining experience.
- Provided menu recommendations based on customer preferences to boost sales.
- Collaborated with team members to ensure timely service and customer satisfaction.
- Assisted in training new staff on service protocols and menu knowledge.
- Engaged with customers to create a welcoming atmosphere and encourage loyalty.
- Took orders for food and drinks and delivered them to guests.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Communicated daily specials to customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Education
Tembisa Secondary School
Gauteng , South African Skills
- Customer service
- Team collaboration
- Order accuracy
- Time management
- Menu knowledge
- Cleanliness standards
- Sales recommendations
- Food safety
- Plate presentation
- Cleanliness
Languages
English
First Language
English
Elementary (A2)
A2
Timeline
Waitress
Malindi
04.2021 - 11.2025
Waitress
Hang awt
Tembisa Secondary School