Malesitsi Selepe
Pretoria
Summary
Dynamic and results-oriented professional with a proven track record at Outsurance, where I mastered customer support and reduced call handling times, enhancing client satisfaction. Skilled in database entry and negotiation, I excel in leadership roles, significantly improving team productivity and efficiency. Demonstrated ability to exceed performance goals by leveraging exceptional time management and administrative support skills.
Office professional prepared for this role with comprehensive experience in administrative functions, scheduling, and office management. Known for driving efficiency and streamlining processes to support organizational goals. Excels in team collaboration and adapts readily to changing needs, ensuring reliable and consistent performance. Proficient in communication and organizational skills, traits highly valued by employers.
Overview
7
7
years of professional experience
Work History
Office Administrator
South African Vulnerable Workers Union
03.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reconciled account files and produced monthly reports.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
Personal Shopper
Woolworths (Dash)
01.2021 - 02.2021
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
Call Center Representative
Outsurance
02.2018 - 12.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Education
No Degree - Public Relations
MSC College
PolokwaneSkills
- Time management
- Office administration
- Administrative support
- Database entry
- Telephone reception
- Mail handling
- Document scanning
- Leadership and supervision
- Customer relationship management (CRM)
- Calendar management
- Word processing
- Inbound phone call handling
- Team leadership
- Negotiation and conflict resolution
Additional Information
References:
References:
South African Vulnerable Workers Union:
Mape Modiba ( Secretary General)
012 023 2147
0676546620
Outsurance:
Siyakha Dolonga ( Team Leader)
012 749 5300
0833103267
dolongas@out.co.za
Woolworths (Dash)
Abigail Ramohale
0711131384
Timeline
Office Administrator
South African Vulnerable Workers Union
03.2022 - Current
Personal Shopper
Woolworths (Dash)
01.2021 - 02.2021
Call Center Representative
Outsurance
02.2018 - 12.2020
No Degree - Public Relations
MSC College
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