JONES MMAKGABO MAKGOBA
Computer Scientist, IT Support Technician
Polokwane
Summary
Experienced with troubleshooting technical issues to provide effective resolutions. Utilizes strong customer service skills to ensure client satisfaction and loyalty. Knowledge of various software and hardware systems to efficiently diagnose and solve problems.
Overview
20
20
years of professional experience
9
9
years of post-secondary education
Work History
IT support Technician
Nomad IT Solution
01.2019 - Current
- Provide technical outsourced support to other companies.
- Installation and troubleshooting of network points.
- Replacing and fixing malfunction network points.
- Joining workstations to network.
Printer Engineer
University of South Africa
09.2014 - 09.2016
- Preventative and corrective maintenance services to maximize equipment uptime.
- Replenish all consumables like toners, paper, and staples, and cleaning rollers.
- Investigates machine faults and resolve where the resolution falls within my capabilities.
- Completing the job by recording on the ICT log system.
- Where job does not fall within my scope I escalate to the relevant person.
- Assist students with kiosk operation for loading funds into students printing accounts.
- Assisting students and uses with MFD operation of printing, copying, and scanning.
- Install the necessary drivers for the devices in the campus.
Docu-care operator
Bytes documents Solution
04.2012 - 08.2014
- Desktop support.
- Installing and troubleshoot MFPs(Printer, Copier, Scanner).
- Network support for devices.
- Monitoring and reporting printers resource usage.
- Troubleshooting and fixing printers.
- Replacing printer consumables.
- Monitoring of inventories that are used in printing department.
- Manage cash flow on kiosk.
IT support technical support intern
University of South Africa
09.2010 - 03.2011
- Communicate with computer user when investigating nature of problems they encounter.
- Troubleshoot and configuring software.
- Installing and configuring computer hardware, software, networks, printers, and scanner.
- Planning and undertaking scheduled maintenance upgrades.
- Replacements parts and repairing faulty equipment.
Peer Collaborative Learners Facilitator (Computer Science)
University of South Africa
06.2006 - 11.2006
- Organize group discussion.
- Facilitation of discussion classes.
- Assisting students in computer lab with software setup for programming.
- Reporting on progress made by students.
- Liaising with subject tutor.
Education
Bachelor of Science - Computer Science And Psychology
01.2016 - 11.2024
National Certificate - Technical Support
01.2011
Datametrics - Computer Science
11-2004
Skills
Printer support
Hardware installation
Remote desktop support
Application support
Wireless networking
End-user training
Desktop support
Incident tracking
Timeline
IT support Technician - Nomad IT Solution
01.2019 - Current
University of South Africa - Bachelor of Science, Computer Science And Psychology
01.2016 - 11.2024
Printer Engineer - University of South Africa
09.2014 - 09.2016
Docu-care operator - Bytes documents Solution
04.2012 - 08.2014
IT support technical support intern - University of South Africa
09.2010 - 03.2011
Peer Collaborative Learners Facilitator (Computer Science) - University of South Africa
06.2006 - 11.2006
ATTI (Advanced Technological Training Institute) - National Certificate, Technical Support
UNISA - Datametrics, Computer Science
PERSONAL PROFILE
- Full names Jones Mmakgabo
- Surname Makgoba
- Date Of Birth 15 January 1978
- Contact number 071 925 9325
- Email address m.mmakgabo@gmail.com
- Postal address PO Box 73016, Blood River village, Polokwane, 0751
- Nationality South African
- Driver’s license C1 (code 10)