Zane Heynes
40 Antelope Street, Pacaltsdorp, George
Summary
Dynamic IT Support Technician with proven success at Automated Fleet Solutions, excelling in hardware installation and remote desktop support. Recognized for enhancing customer satisfaction through effective technical troubleshooting and training. Adept at managing data backup operations, ensuring system reliability while fostering strong client relationships through exceptional communication skills.
Overview
15
15
years of professional experience
Work History
IT Support Technician
Automated Fleet Solutions(AFSOL)
12.2020 - 04.2024
- Coordinated daily backup operations on company's computers, keeping files safe, secure and backed up in case of system failure.
- Attended emergency callout's, consistently recovering computers after system failures or hacks.
- Managed installation and configuration of newly developed and secure computer hardware.
- Regularly installed latest ICT antivirus software to keep files safe and secure from security threats.
- Installed and set up applications for clients, including anti-virus software and Microsoft office.
- Conducted training sessions with customers to demonstrate software updates, new systems and hardware.
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
- Helped customers set up new systems, applications and software.
- Provided clear and concise step-by-step technical support to guide clients.
- Asked customers targeted questions throughout troubleshooting to determine smart solutions.
- Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations.
- Kept computer hardware in excellent working condition through regular maintenance and inspections.
- Logged and completed reports to submit technical details to management.
- Participate in in-person meetings with customers to assess and diagnose hardware problems.
- Used remote access to navigate and link to customer computers.
- Managed daily server backups on computers to avoid data loss from computer malfunctions.
- Maintained compliance with service-level agreements with fast, knowledgeable resolution for diverse issues.
Pinter/IT Field Support Technician
Xerox Copy X Business Solutions
01.2018 - 12.2020
- Provided technical support for hardware and software issues, ensuring rapid issue resolution.
- Trained staff on new technologies, enhancing team efficiency and productivity.
- Diagnosed and repaired printing equipment, maintaining operational functionality across locations.
- Streamlined inventory management processes, improving parts availability and reducing downtime.
- Implemented preventive maintenance schedules, extending equipment lifespan and reliability.
- Provided end-user training on software applications, leading to increased productivity among employees.
- Provided a high level of customer service by consistently resolving technical issues within established timeframes, resulting in positive feedback and increased client loyalty.
- Served as a reliable point of contact for clients experiencing technical difficulties, offering prompt solutions to their problems.
- Reduced system downtime with proactive maintenance of hardware, software, and network components.
Logistics and Technical Analyst
SWD Rugby Union/SARU Academy
01.2013 - 12.2017
- Recording training sessions and rugby matches Coding Rugby matches on STRATUS rugby program.
- Assisting Head coach with filing of documents Capturing data of rugby players.
- Scanning of documentation.
- Producing of motivational videos.
- Providing monthly invoices
- Creating and maintaining spreadsheet of data.
- Providing weekly stats of rugby matches played.
- Taking monthly stock of rugby equipment
- Ordering of rugby stock and generating accurate information to various suppliers.
- Analyzing rugby videos and sending it to various management officials.
- Uploading rugby matches onto SARUGBY's FTP server.
- Downloading of rugby matches from SARUGBY's FTP server.
- Handing in monthly reports of rugby match statistics.
General Labor Worker
George Municipality
06.2009 - 09.2009
- Operated various tools and equipment for routine maintenance and cleaning tasks.
- Assisted team in loading and unloading materials for community projects.
- Followed safety protocols to maintain a secure work environment for all staff.
- Collaborated with coworkers to ensure timely completion of assigned duties.
- Monitored inventory levels and reported shortages to management promptly.
- Maintained cleanliness and organization of work areas to enhance efficiency.
- Adapted quickly to new tasks and responsibilities as required by supervisors.
Education
Certificate - Security
Security Warehouse
Pretoria, South Africa02-2025
Certificate - Security
Security Warehouse
Pretoria, South Africa02-2025
Certificate - Data Science & Analytics
HP
Online02-2025
Certificate - Introduction To Cybersecurity Awareness
HP
Online02-2025
Certificate - IT For Business Success
HP
Online02-2025
Certificate -
Skills House
George, South Africa02-2011
Certificate - IT
Boston City Campus College
George, South Africa12-2007
Matric Certificate -
Pacaltsdorp Secondary School
George, South Africa12-2006
Skills
- Hardware installation
- Remote desktop support
- Operating system support
- Help desk support
- Printer support
- Asset management
- Database administration
- End-user training
- Virtualization technologies
- Server maintenance
- System configuration
- Wireless networking
- Security protocols
- Disaster recovery planning
- Data backup management
- Technical support
- Software installation
- Customer service
- Remote support
- Desktop support
- Account management
- Staff education and training
- Verbal and written communication
- Decision-making
- Technical troubleshooting
- Analytical thinking
- Hardware troubleshooting
- Microsoft outlook
- Hardware diagnostics
- Hardware upgrades
- Data recovery
- Antivirus software
- Issue escalation
- Product training
- Application installations
- Complaint resolution
Additional Information
Reference:
George Municipality - Angus Parks 073 208 0779 Supervisor
SWD Eagles/SARU Academy - Johann Lerm 082 920 0088 Manager
Xerox Copy X Business Solutions - Francois De Muynk 082 774 4233 Manager
Automated Fleet Solutions(AFSOL) - Faheem Salie 061 508 5325 Manager
Timeline
IT Support Technician
Automated Fleet Solutions(AFSOL)
12.2020 - 04.2024
Pinter/IT Field Support Technician
Xerox Copy X Business Solutions
01.2018 - 12.2020
Logistics and Technical Analyst
SWD Rugby Union/SARU Academy
01.2013 - 12.2017
General Labor Worker
George Municipality
06.2009 - 09.2009
Certificate - Security
Security Warehouse
Certificate - Security
Security Warehouse
Certificate - Data Science & Analytics
HP
Certificate - Introduction To Cybersecurity Awareness
HP
Certificate - IT For Business Success
HP
Certificate -
Skills House
Certificate - IT
Boston City Campus College
Matric Certificate -
Pacaltsdorp Secondary School
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