Makarabo Maphatsoe
Masery
Summary
Highly motivated and results-oriented professional with a strong background in sales and account management within the telecommunications industry. Possessing 3 years of experience in this field, successfully building and maintaining strong client relationships, consistently acquiring new sales, and delivering exceptional customer service. Additionally, bringing 4 years of hands-on civil engineering experience, further enhancing problem-solving abilities and communication skills. Thrives in a collaborative team environment and now seeking a challenging opportunity to utilize combined skills and experience in a dynamic and rewarding role.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Civil Engineering Technician
Maphoi Construction
02.2023 - 03.2024
- Inspected project sites to monitor progress and adherence to design specifications, safety protocols and state sanitation standards.
- Optimized construction processes by conducting regular site visits to monitor progress and ensure compliance with design specifications.
- Assisted engineers in creating sustainable infrastructure designs that minimized environmental impacts while meeting client requirements.
- Facilitated smooth communication with stakeholders by preparing clear reports detailing project progress, issues encountered, and proposed solutions.
- Improved project efficiency by assisting in the development and implementation of civil engineering plans and designs.
- Ensured timely completion of projects by maintaining detailed schedules and coordinating activities between different teams.
- Provided valuable input during design development stages to improve overall functionality and aesthetics of proposed infrastructure solutions.
- Managed subcontractor relationships to ensure timely delivery of materials and services, contributing to the on-time completion of numerous projects.
- Enhanced quality control processes by conducting thorough inspections of completed works prior to final approval from clients or regulatory agencies.
- Worked closely with engineers, land surveyors, and other key stakeholders on different infrastructure projects.
- Supported project safety measures by participating in risk assessments and implementing mitigation strategies as needed.
- Enhanced team collaboration through effective communication with engineers, architects, contractors, and clients on various projects.
- Obtained quotes for project materials and communicated with suppliers to determine best pricing.
- Contributed to successful project completions by providing accurate technical support, calculations, and documentation.
- Streamlined project workflows through efficient organization of files and records related to ongoing projects.
- Aided in managing budgets for multiple civil engineering projects simultaneously while ensuring cost control measures were maintained throughout all phases.
- Assisted in the preparation of high-quality bids for potential clients, resulting in a higher success rate for securing contracts.
Key Accounts Manager
Econet Telecom Lesotho
01.2019 - 01.2021
- Managed a portfolio of already existing accounts, ensuring customer satisfaction and retention
- Identified and qualified new sales leads, resulting in exceeding sales targets
- Provided comprehensive technical and customer service support to resolve inquiries and complaints
- Build strong relationships with clients through effective communication and problem solving skills
- Collaborated effectively with team members to achieve departmental goals.
- Developed a comprehensive understanding of customers'' needs, enabling targeted up-selling and cross-selling efforts.
- Resolved customer issues promptly, fostering loyalty and strengthening long-term relationships.
- Established trust-based relationships with clients by consistently exceeding expectations regarding communication, responsiveness, and issue resolution.
- Boosted client satisfaction by developing and maintaining strong relationships with key accounts.
- Collaborated with cross-functional teams for seamless project execution and exceptional client service.
- Coordinated with finance department for accurate invoicing procedures, reducing billing discrepancies significantly for both parties involved.
- Conducted regular account reviews to monitor progress, identify opportunities, and address concerns.
- Built and maintained strong client relationships to drive business growth.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Sales agent
Econet Telecom Lesotho
01.2018 - 01.2019
- Developed a deep understanding of Econet's products and services to effectively inform and advise customers
- Achieved and exceeded monthly targets through persuasive communication and sales techniques hence I was later promoted to being a key accounts manager
- Identified and qualified new leads, generating an increase in customer acquisition
- Provided excellent customer service to build customer loyalty and trust.
Foreman
Superior Construction
01.2015 - 01.2019
- Maintained accurate records and documentation of all project activities
- Solved construction problems and implemented solutions to ensure project success
- Managed and supervised construction teams to ensure efficient and timely completion of projects, as well as preparing reports
- Prepared construction site for roads and housing projects, including excavation and grading
- Performed all necessary tests on construction materials to ensure quality and compliance with standards.
- Conducted thorough quality control checks to ensure high standards of workmanship across all projects.
Education
Diploma - Civil Engineering
Lerotholi Polytechnic
Maseru, Lesotho12.2014
Certification - Climate Change And Mitigation
UCT
UCT -Online 08.2023
Certification - Climate Change And Personal Responsibilities
Alison
Online07.2023
Certification - Teaching English As A Foreign Language
TEFL International Institute-teacher Record
11.2022
Skills
- Report writing
- Time management
- Problem solving
- Communication
- Construction management
- Material testing
- Site preparation
- AutoCAD
- Microsoft Office Suite
- Effective Communication
- Site Inspection
- Civil engineering assistance
- Concrete Technology
- Project Planning
- Technical report writing
- Infrastructure projects
- Materials Testing
- Soil Mechanics
- Construction safety
- Land development
- Project Estimation
- Inspections
- Erosion Control
- Construction Methods
- Contract Administration
- Project Scheduling
- Cost Estimation
- Civil engineering
- Problem-solving abilities
- Multitasking
- Attention to Detail
- Time Management
- Reliability
- Organizational Skills
- Team Collaboration
- Analytical Thinking
- Goal Setting
Certification
- UCT-Coursera, 08/01/23, Climate change and mitigation in developing countries
- Alison, 07/01/23, Climate change and personal responsibilities
- TEFL International Institute-teacher record, 11/01/22, Teaching English as a foreign language-TEFL instructor certificate
Languages
English
Sesotho
Commitment
Commitment to quality
Adaptability
Adaptable and willing to learn new skills
Openness
Open to new challenges and opportunities
Motivation
Highly motivated and results-oriented
Personal Information
Date of Birth: 08/07/93
References
- Makhoarai Kobiso, (+266) 62221177, kobisom@etl.co.ls, Manager HVC-Econet Telecom Lesotho
- Moshati Moshati, (+266) 59928819, mmoshati@gmail.com, Director- Superior Construction
Timeline
Civil Engineering Technician
Maphoi Construction
02.2023 - 03.2024
Key Accounts Manager
Econet Telecom Lesotho
01.2019 - 01.2021
Sales agent
Econet Telecom Lesotho
01.2018 - 01.2019
Foreman
Superior Construction
01.2015 - 01.2019
Diploma - Civil Engineering
Lerotholi Polytechnic
Certification - Climate Change And Mitigation
UCT
Certification - Climate Change And Personal Responsibilities
Alison
Certification - Teaching English As A Foreign Language
TEFL International Institute-teacher Record
Similar Profiles
Carl EckCarl Eck
Construction Laborer at Moran Construction New Construction & RemodelingConstruction Laborer at Moran Construction New Construction & Remodeling
Pranav KadamPranav Kadam
Site Executive at Skoll Construction Pvt Ltd (Sai Construction)Site Executive at Skoll Construction Pvt Ltd (Sai Construction)
James Bulay-ogJames Bulay-og
Construction Laborer at Connell Construction / Personal Touch ConstructionConstruction Laborer at Connell Construction / Personal Touch Construction