Makadikwa Shalma
IT Technician
Johannesburg
Summary
Dynamic IT Technician with hands-on experience at Julocode, adept at optimizing network performance and managing software deployments. Proven ability to resolve technical issues while delivering exceptional customer service. Strong communication and organizational skills, complemented by proficiency in Microsoft Office Suite, ensure effective collaboration and project success.
Overview
2025
2025
years of professional experience
Work History
IT Technician Learnership
Julocode
2025 - 2026
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
Customer Service Assistant
Clicks
05.2023 - 07.2024
- Helped with stock counts and daily store duties.
- Operated tills and processed payments accurately.
- Assisted customers professionally and resolved complaints.
- Maintained store appearance.
Cashier
McDonald's
03.2019 - 05.2023
- Handled cash, card transactions, and refunds.
- Ensured fast and friendly service.
- Balanced till and reported discrepancies.
- Maintained cleanliness around the checkout area.
Education
No Degree -
South African Advanced Skill Institute
Limpopo01-2016
Grade 12 - undefined
David Luvhimba Secondary School
01-2016
Skills
Microsoft word
Excel
Power point
Access
Outlook
Good communication and listening skill
Interpersonal skill
Good planning and organising
References
- I, Phaswana, End-User Computing tutor, 076 8474 931, South African Advanced skill institute
- K, Netshivhambe, Saasi Director, 072 5969 767
- F, Ratlaba, McDonald's Manager, 065 9712 449
- T, Motsware, Clicks' Manager, 060 9383 765
- D, Mahone, IT Technician Supervisor, 0648608054
Interests
Am interested in learning new skills
Timeline
Customer Service Assistant
Clicks
05.2023 - 07.2024
Cashier
McDonald's
03.2019 - 05.2023
Grade 12 - undefined
David Luvhimba Secondary School
IT Technician Learnership
Julocode
2025 - 2026
No Degree -
South African Advanced Skill Institute