MAHLATSE PAUL MALATJI
Banking
46A 2nd Avenue Wesdene Johannesburg
Summary
A qualified Management and Accounting Graduate from the University of Johannesburg and MANCOSA with an A+ certification. Approach tasks with maturity, positivity, and a strong work ethic, ensuring the highest standards are maintained. Possess excellent communication skills to effectively connect with diverse individuals. Thrive in dynamic environments, embrace continuous learning, and excel under pressure. Previous sales experience has equipped to handle customer complaints and effectively resolve problematic situations.
Overview
9
9
years of professional experience
Work History
Home Loan Consultant (Inbound Call Centre)
ABSA Bank
06.2018 - Current
- Offering excellent customer service by identifying our customers' needs; efficiently and effectively assisting the customer
- Handling the queries and complaints of customers over the phone
- Improved client satisfaction by providing personalized home loan consultations and tailored financial solutions.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Collaborate with other call center professionals to improve customer service
- Help to train new employees and inform them about the company's customer management policies
Assistant Store Manager
Clicks Group Retail
02.2016 - 07.2017
- Responsible for overseeing the daily operations of a store
- Motivating sales teams, creating business strategies
- Training new stuff
- Meeting sales goals by training, motivating, mentoring and providing feedback to store staff
- Ensuring high levels of customers satisfaction through excellent service
- Complete store administration and ensure compliance with policies and procedures
- Maintain outstanding store condition and visual merchandising standards
- Additional store manager duties as needed
Customer Service Representative
Edgars Cresta Mall
10.2015 - 01.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Diploma in Financial Information Systems (NQF 6) - Accounting And Information Systems.
University of Johannesburg
Johannesburg, South Africa 04.2012 - 11.2014
Advance Diploma in Business Management (NQF 7) - Accounting And Management
MANCOSA
Auckland Park, South Africa 04.2001 -
Articulation Mathematics In FEFS (NQF 5) - Mathematics
University of Johannesburg
Auckland Park, South Africa 04.2001 -
Grade 12 (NQF 4) -
Mashooro Secondary School
Limpopo 04.2001 -
Skills
Mortgage refinancing
Loan servicing
Teamwork and collaboration
Microsoft office
Documentation review
Customer service
Personal Information
Place of Birth : Tzaneen
Date of Birth : 1993 April 02
Gender : Male
Nationality : South African
Marital Status : Single
Drivers License : C1
Timeline
Home Loan Consultant (Inbound Call Centre)
ABSA Bank
06.2018 - Current
Assistant Store Manager
Clicks Group Retail
02.2016 - 07.2017
Customer Service Representative
Edgars Cresta Mall
10.2015 - 01.2016
Diploma in Financial Information Systems (NQF 6) - Accounting And Information Systems.
University of Johannesburg
04.2012 - 11.2014
Advance Diploma in Business Management (NQF 7) - Accounting And Management
MANCOSA
04.2001 -
Articulation Mathematics In FEFS (NQF 5) - Mathematics
University of Johannesburg
04.2001 -
Grade 12 (NQF 4) -
Mashooro Secondary School
04.2001 -
Similar Profiles
Claude Agyen-AsamoahClaude Agyen-Asamoah
Head, Payments and Digital Commercialization at ABSA BANKHead, Payments and Digital Commercialization at ABSA BANK
Karabo MkhasibeKarabo Mkhasibe
Senior Finance Manager at Absa BankSenior Finance Manager at Absa Bank
Milkah NyaingoMilkah Nyaingo
UAT & Release Officer at Absa BankUAT & Release Officer at Absa Bank