Naomi Sizakele Simelane
Home Loan Consultant
Victoria West,NC
Summary
Proven Home Loan Consultant with a track record of enhancing customer retention and exceeding sales targets at Standard Bank of South Africa. Expert in loan processing and real estate loans, coupled with exceptional customer service skills. Achieved significant referrals through strategic partnerships and meticulous documentation review, demonstrating a commitment to continuous improvement and client satisfaction.
Overview
21
21
years of professional experience
22
22
Certifications
Work History
Home Loan Consultant
Standard Bank of South Africa
2010.03 - Current
- Implemented a client follow-up system post-loan closing, resulting in increased referrals and repeat business opportunities.
- Developed and maintained strong relationships with real estate agents to increase referral opportunities and expand business networks.
- Established long-lasting partnerships with local banks, credit unions, and other lending institutions to ensure a wide range of financing options for clients.
- Stayed current on industry trends and regulations to provide accurate guidance to both clients and colleagues.
- Maintained detailed records of all transactions, ensuring regulatory compliance and accurate reporting during audits or inspections from governing bodies such as FHA or VA.
- Achieved high levels of customer retention by delivering exceptional service throughout the entire loan process.
- Contributed to team success by consistently meeting or exceeding established sales targets each quarter.
- Managed a diverse portfolio of loans while maintaining strict compliance with federal lending laws and guidelines.
- Processed loan applications and monitored progress from start to finish.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Monitored pipelines to track and log status of loans.
Cashier
Tshwane University of Technology
2004.01 - 2004.04
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
Saulridge Secondary School
Pretoria, South Africa 2001.04 -
Skills
Real Estate Loans
Languages
English
Elementary (A2)
Certification
Being Positive at WorkCertified [Job Title], [Company Name] - [Timeframe]
netball, basketball and gym
n/a
Timeline
Driving Your Own Engagement at Work
2024-08
Being Positive at WorkCertified [Job Title], [Company Name] - [Timeframe]
2024-07
Strategies to Learn and Upskill More Effectively
2023-11
Improving Your Focus
2023-10
The Successful Young Leader
2023-08
Pitching Yourself for Opportunity
2023-08
How to Train Your Brain For Happiness
2023-08
Having Powerful, Advanced Conversations
2023-08
Developing a Critical Thinking Mindset
2023-08
Customer Service: Serving Internal Customers
2023-08
Customer Service: Problem-Solving and Troubleshooting
2023-08
Critical Thinking and Problem Solving
2023-08
Time Management for Busy People
2023-07
Project Management Foundations: Risk
2023-07
Overcoming Obstacles and Building Team Resilience
2023-07
Learning to Be Promotable
2023-07
Habits for Becoming Your Most Effective Self
2023-07
Enhancing Individual and Group Creativity
2023-07
Employee Engagement
2023-07
Customer Service Foundations
2023-07
Customer Service Foundations (2020)
2023-07
Creating a Positive and Healthy Work Environment
2023-07
Home Loan Consultant
Standard Bank of South Africa
2010.03 - Current
Cashier
Tshwane University of Technology
2004.01 - 2004.04
High School Diploma -
Saulridge Secondary School
2001.04 -
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