MAGALY FRANSSEN
DIRECTOR IN HOSPITALITY & EMMERGING PROPERTY DEVELOPMENT
Dainfern golf estate
Summary
Dynamic operational leader with a strong foundation in hospitality management and a diploma in property development and investment, seeking to transition into a senior role within integrated luxury property development. Proven track record of delivering exceptional results through strategic vision, financial acumen, and hands-on leadership. Committed to aligning with organizational goals to drive operational excellence and foster long-term value through innovative and sustainable luxury developments. Passionate about creating transformative experiences that resonate with clients and elevate brand prestige.
Overview
20
20
years of professional experience
3
3
Languages
Work History
Co-owner and managing director
Restaurant Bamboo Thai and Restaurant Ikari
04.2011 - 03.2025
- Established and developed a profitable dining concept from inception, delivering consistent annual revenues above $1.3m. Directed the full spectrum of financial management, including budgeting, forecasting, and cash-flow optimization. Implemented robust operational and financial controls that increased profitability while maintaining quality and service standards.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Mentored employees to improve work performance, promoting professional development and growth within the company.
Director of Food & Beverage
Pullman Kinshasa Grand Hotel - Accor Group
09.2021 - 11.2024
- Oversaw all food and beverage operations generating revenues exceeding $1.2 million monthly, concluding 2022 with a 27.9% profit increase compared to 2021
- Managed operations encompassing seven outlets: Lobby bar, Bistronomie Restaurant, two all-day dining terraces, barbecue grill restaurant, pool bar, Japanese restaurant, Belvedere lounge bar, in-room dining, and a newly established nightclub since July 2022, with the upcoming Café ATRIUM set to launch in March 2023.
- Revamped the food and beverage management team to enhance efficiency and departmental profitability.
- Supervised all aspects of food and beverage service operations, ensuring high standards of service delivery.
- Trained and coached a diverse team of 126 staff members, fostering a collaborative work environment. Optimized performance while minimizing costs and maintaining quality standards to increase revenue. Conducted inventory control alongside continuous quality improvements to enhance delivery service. Ensured compliance with health and safety regulations across all hospitality operations.
- Conceptualised activation events and a beverage program, inclusive of promotions and product selection to boost sales.
- Managed departmental budgets, inventory, and menu creation, all aimed at achieving exceptional customer satisfaction.
- Conducted business reviews of departmental performance and held responsibility for monthly forecasts and weekly performance reviews against budgets.
- Haute Grandeur Global Awards for Best Grill, Les Paillotes restaurant 2024
- Global Awards for best hotel restaurant in Africa 2023
- Best luxury lifestyle award for Japanese cuisine Etoile restaurant 2023
- Eco Certification for sustainable practices
- Safe hotel Certification
Group Sales & Event Manager
Pullman Kinshasa Grand Hotel Accor Group
03.2016 - 09.2021
- Led a team of sales officers and oversaw the banqueting team to achieve strategic business objectives aimed at maximizing revenue.
- Ensured staff maintained current knowledge of products and business practices.
- Closed critical business deals and coordinated cross-departmental follow-ups for seamless execution. Devised and implemented innovative event plans and concepts.
- Administered budgeting and invoicing for events.
- Coordinated logistics for diverse events including forums, exhibitions, conferences, and seminars. Negotiated sponsorship agreements to enhance event offerings.
- Regularly updated senior management on event progress.
- Applied brand standards to all event planning processes.
- Executed sales strategies in collaboration with senior management.
- Managed residential seminar and sports group requests, supporting teams to meet performance indicators. Maintained records of loyalty guests and meeting planners.
- Best luxury awards banqueting & conference 2019/2021
Restaurant Manager
Restaurant GEKKOS
06.2015 - 11.2015
- Accountable for the overall business performance of the restaurant. Analysed and planned sales strategies to enhance profitability.
- Coordinated restaurant operations during scheduled shifts, ensuring smooth service delivery. Provided staff management and performance feedback to enhance service quality. Addressed and resolved customer complaints efficiently.
- Enforced adherence to company standards among all employees. Managed table reservations for optimal dining experience. Advised customers on menu selections and executed upselling strategies. Recruited and trained staff to meet service expectations.
Front Office Manager
Kempinski Fleuve Congo Hotel 5 Star
01.2013 - 10.2014
- Supervised all front desk operations with a team of 37 staff members.
- Oversaw reservations department, achieving an average daily rate of $310 by prioritizing distribution channels to attract more direct bookings and package offers.
- Managed reservation bookings and room rates effectively.
- Facilitated ongoing skill development and knowledge updates for the Front of House team. Addressed guest complaints and catered to VIP guests with special requirements. Liaised with financial operations regarding room revenue and events.
- Monitored budget adherence and produced weekly/monthly performance reports.
- Reviewed existing standards and procedures, implementing new best practices for seamless Front of House service delivery.
Customer Service & Communication Manager
Bolloré Africa Logistics
03.2012 - 04.2013
- Managed customer inquiries, effectively resolving complaints and evaluating pertinent information. Processed quotation requests and managed customer inquiries efficiently.
- Oversaw customer accounts administration, ensuring seamless communication with internal departments. Created and maintained client tracking reports via email communications.
- Organised all marketing and communication-related events.
- Forecasted budgets for marketing initiatives.
- Coordinated sponsorship events to enhance brand visibility.
Floor Supervisor
Hilton Brussels 5*****
07.2007 - 02.2009
- Trained housekeepers on cleaning and maintenance standards.
- Oversaw staff performance and ensuring adherence to quality standards. Conducted inspections of rooms and common areas for cleanliness. Scheduled shifts and arranged personnel replacements as needed.
- Established cleanliness and hygiene protocols for staff training.
- Motivated team members and resolved operational issues.
- Addressed customer complaints and special requests swiftly.
- Monitored stock levels of cleaning supplies, ensuring availability of necessary products. Completed training in fire safety and customer service improvement initiatives.
Conference and Events Sales Agent
President World Trade Center Hotel 4*****
01.2006 - 01.2007
- Sold venues for conferences, meetings, training, and dining events, contributing to the hotel's revenue streams.
- Maintained relationships with existing clients and pursued new market opportunities to expand business. Followed up on sales leads and identified emerging markets.
- Crafted effective sales and financial proposals tailored to event business requirements.
Shift Leader, Reservation Agent
Hotel President Nord 3***
06.2005 - 12.2005
- Shared responsibilities with the reception manager for the daily operations of a busy front desk. Welcomed all guests to the hotel and addressed queries before, during, and after their stay. Maximised sales opportunities throughout the hotel.
- Managed registration processes, room assignments, and check-in/check-out procedures efficiently. Oversaw posting of charges from outlets and departments, maintaining cash management protocols.
Conference and Events Coordinator
Holiday Inn Paris République 4****, Group Intercontinental
01.2005 - 05.2005
- Engaged with potential clients to coordinate menus and beverage services for banquets and events, ensuring high standards of service delivery.
- Arranged for necessary equipment and office supplies to support events.
- Conducted follow-ups with clients to ensure satisfaction and smooth operational execution during events.
Education
Bachelor’s degree & Licence - International Business Hospitality
Institut Vatel Nîmes
Nîmes, France07-2003
Diploma - Property Development & Investment
University of Cape Town
Johannesburg, South Africa12-2025
Skills
Financial Planning & P&L; Accountability
Budgeting & Revenue Optimization
Staff Training & Leadership (teams 100)
Event, Marketing & Banqueting Management (up to 2,000 pax)
Recruiting and training
Budget development
Customer service
Communication
Excellent communication skills enable me to collaborate with clients, stakeholders, and cross-functional teams to deliver high-quality results.
Leadership
Lead with transformation and participative approach, focusing on inspiring teams through shared vision of excellence, Promote open communication, mentorship and collaboration, fostering creativity, consistency and guest satisfaction thrive
Data
- IT, Data & Digital Capability
- Advanced Excel for financial modelling, forecasting
- Power BI dashboards for KPI monitoring and executive reporting
- PMS & POS systems for operational and financial reporting
- Data governance, access control, and compliance awareness
- IT-enabled process optimization and reporting automation
Awards
Haute Grandeur Global Awards for Best Grill, Les Paillotes restaurant 2024, Global Awards for best hotel restaurant in Africa 2023, Best luxury lifestyle award for Japanese cuisine Etoile restaurant 2023, Eco Certification for sustainable practices, Safe hotel Certification, Best luxury awards banqueting & conference 2019/2021
Timeline
Director of Food & Beverage
Pullman Kinshasa Grand Hotel - Accor Group
09.2021 - 11.2024
Group Sales & Event Manager
Pullman Kinshasa Grand Hotel Accor Group
03.2016 - 09.2021
Restaurant Manager
Restaurant GEKKOS
06.2015 - 11.2015
Front Office Manager
Kempinski Fleuve Congo Hotel 5 Star
01.2013 - 10.2014
Customer Service & Communication Manager
Bolloré Africa Logistics
03.2012 - 04.2013
Co-owner and managing director
Restaurant Bamboo Thai and Restaurant Ikari
04.2011 - 03.2025
Floor Supervisor
Hilton Brussels 5*****
07.2007 - 02.2009
Conference and Events Sales Agent
President World Trade Center Hotel 4*****
01.2006 - 01.2007
Shift Leader, Reservation Agent
Hotel President Nord 3***
06.2005 - 12.2005
Conference and Events Coordinator
Holiday Inn Paris République 4****, Group Intercontinental
01.2005 - 05.2005
Diploma - Property Development & Investment
University of Cape Town
Bachelor’s degree & Licence - International Business Hospitality
Institut Vatel Nîmes