Mafihla Johannes Maleka

OPERATIONAL SUPPORT

• Responsible for the provision of technical security
• Responsible for investigations
• Responsible for parking management
• Stakeholder liaison function
• Development, implementation and review of security processes:

- Security policy

- Security SOPs

- Security Post Orders

- Risk assessments and reports

- Development and review of departmental strategy

- Development of annual plans and reports

MANAGEMENT

• Participate in the development, management and control of departmental budget
• Threat and risk assessments
• Security events and incidents management
• Events management
• Safety and security survey
• Overall in charge of the department in the absence of the Director

• Investigated incidents and wrote reports.
• Kept team compliant with security protocols and appearance standards.
• Oversaw team of security officers and managed scheduling and performance evaluations.
• Conducted drills to keep security staff on alert and proficient with established plans.
• Coordinated protective service operations with other emergency response agencies.
• Optimised security programs and administrative functions
• Delivered regular security awareness programs to educate personnel on security measures and protocols.
• Evaluated security systems and procedures to identify areas for improvement.
• Managed security policies and procedures to promote safety and security of personnel and assets.
• Monitored and maintained CCTV and access control systems to protect personnel and assets.
• Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
• Analysed security threats and risks and developed mitigation strategies to reduce potential losses.

• Evaluated and revised lesson plans and course content to achieve student-centered learning.
• Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
• Mentored and advised students to explore career pathways based and amplify knowledge, skills and strengths.
• Collaborated with faculty and staff to create meaningful learning experiences.

• Established emergency response to manage and respond to physical security needs of employees, buildings, technology and materials.
• Coordinated and managed vendor relationships to meet service level agreements.
• Offered subject matter expertise surrounding physical security strategy and performed site inspections to adhere to physical security strategy and standards.
• Participated in the security budgets and identified opportunities to optimize resource utilization.
• Monitored and maintained CCTV and access control systems to protect personnel and assets.
• Identified new and innovative approaches to physical security training and executed training to direct and guide physical security staff.
• Identified and resolved areas of risk and exposure and recommended solutions and improvements to access control systems and video surveillance systems.
• Applied and shared intelligence with law enforcement to secure employees, locations and assets in response to and in anticipation of threats.
• Evaluated security systems and procedures to identify areas for improvement.
• Coordinated protective service operations with other emergency response agencies.
• Managed security policies and procedures to promote safety and security of personnel and assets.
• Conducted interval security audits and assessments to identify potential security risks and vulnerabilities.
• Delivered regular security awareness programs with different facilities to educate personnel on security measures and protocols.
• Investigated and resolved security breaches to protect organization and corporate assets.
• Analyzed security threats and risks and developed mitigation strategies to reduce potential losses.
• Collaborated with senior management to develop and implement strategies to mitigate security risks.
• Developed and maintained emergency response plans to promote fast and effective action during crises.
• Cultivated relationships with external security vendors to make additional security resources available if necessary.

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Devised processes to enhance long-term contract success
• Set, enforced, and optimised company policies to maintain responsiveness to client demands.
• Developed and implemented strategies to maximise customer satisfaction.
• Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
• Developed systems and procedures to improve operational quality and team efficiency.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
• Trained new employees on proper protocols and customer service standards.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Reported issues to higher management with great detail.

• Participated in the designed, development, implementation and review of security Policy and SOPs (turn around strategy).
• Tested the newly developed security programs across five regions and subsidiaries to identify issues and make necessary modifications.
• Threat and risk assessment
• Collated daily, weekly and monthly security reports for management attention.
• Reviewed monthly operational plans in order to address security challenges.

Contract management 2004 - 2005

• Managing private security contractors
• Inspections of security officers
• Monitor compliance to contract and SLA
• Taking corrective actions during deviations

Security administration 2006 - 2007

• Collating security information / data
• Compilation of security
• Compiling of different reports:

- Daily / weekly and monthly reports

- Fleet management reports

- Human resource and incidents reports

• Investigations & SHE Represantation
• Investigations and integrity testing
• liaison with law enforcement agencies
• Investigation of theft, fraud, claims and misconducts.